Global IT Specialist for CRM Ecosystem
Pubblicato il 23-10-2026 - MENARINI Group in Firenze
Overview
Per il seguente ruolo potrebbero essere richieste diverse soft skill ed esperienze. La preghiamo di consultare attentamente la panoramica riportata di seguito.
Inside the Global Application and Processes Department for MMKT, BD, Distribution & HR this position reports to the Global delivery manager and is focused on Projects management and operations for Marketing solutions.
Main Activities & Responsibilities
Develop and deliver digital transformation solutions, following cutting edge standards and technologies;
Drive innovation and digital efficiency by integrating AI tools and technologies into project management, software development lifecycle (SDLC), and operations.
Optimisation and automation of business processes and the application landscape;
Support existing business applications within the scope of application lifecycle management in coordination with the Business Solution Design team.
Promoting and encouraging the Innovations;
Project Management:
Full lifecycle management of business solution projects;
Supervise RFI/RFP processes and tender documentation;
Architect and optimize application landscapes with stakeholders;
Manage solution roll-outs to end users.
Innovation:
Scout software and technologies to update ICT competencies;
AI Integration & Strategy: Implement AI solutions to optimize project management, SDLC, and operational efficiency.
Application Maintenance: Oversee ICT service quality, SOP compliance,
and system integration, including:
SLA-based incident and ticket management;
User lifecycle management (creation to closure);
Functional and data change service requests;
Availability monitoring and tool maintenance.
Maintain CMDB data for software solutions;
Job Requirements
Education:
Bachelor or Master degree in Computer Science/Software Engineering
English language: Intermediate level
Professional experience:
3+ years relevant professional experience in a comparable position with focus on project management activities in an international company with a complex structure or in a consulting company
Additional knowledge:
Project management fundamentals
Proven experience xysqume with AI tools and technologies
Software development lifecycle (UR analysis, Development, testing, deploy)
Experience on Database and SQL
Nice to have: Experience with Salesforce
Nice to have: Agile development methodology
Nice to have: Data/processes integration between applications
The selected candidate will be employed under Category C in accordance with the provisions of the current National Collective Bargaining Agreement (CCNL) for the Chemical and Pharmaceutical Industry, with an estimated annual base salary between Eur 40.000,00 and Eur 45.000,00, including all applicable contractual and remuneration terms, and in compliance with Legislative Decree No. 96/2026.