23 ott - Roma
Hcl Technologies
OverviewIn this role you drive SAP ECS engagements, building and sustaining strong client relationships while ensuring high-quality service delivery. You act as the client advocate within SAP, coordinating across services, product support, and partners to align on outcomes. You lead transformation initiatives, especially toward S/4HANA and cloud adoption, while identifying upsell and value opportunities. This position combines strategic account management with hands-on delivery oversight to scale ECS impact for the client and the business.ResponsabilitàOwn and grow the client relationship for SAP ECS, serving as the client voice and escalation pointLead end-to-end ECS engagement delivery, coordinating with SAP Services, Product Support, ECS Partners, and customer SI/Hosting partnersMaintain cross-functional alignment and proactively position new ECS offerings or upsell opportunitiesDrive cloud transformation and S/4HANA adoption in line with the client's transformation strategyFocus on sustainable account management, growth, utilization of ECS portfolio, and expanding ECS footprintPlan and manage onboarding, transition, stabilization, operations,
and off-boardingPrepare strategic planning workshops and execute ECS Innovation agendaEstablish executive-level relationships with C-Executives and key stakeholdersTrack business growth and upsell across the engagement lifecycleSupport pre-sales activities with field experience to craft sustainable engagementsManage governance, reporting, risk, escalations, and contract administrationCoordinate ongoing activities like quarterly business reviews, capacity management, and DR testsOrganize customer visits and maintain customer satisfaction processesDefine and communicate project/service plans and ensure profitability and invoicing controlsMaintain knowledge of S2D readiness checks and related processesMaintain and execute SOPs and WI references for delivery operationsRequisiti fondamentali5-7 years of SAP Basis domain experienceCustomer-facing experience (2-3 years)Knowledge of SAP products & services (RISE, S/4HANA, BTP, HANA Database, SaaS solutions)Hands-on experience in upgrades, OS/DB migration, and cloud initiatives (preferred)Strong communication skills in EnglishProven ability to manage complex client engagements and coordinate multiple stakeholdersExperience in cloud transformation and ERP transformation projects (S/4HANA)Project management understanding for premium partner-delivered accountsAbility to drive upsell and commercial conversations with Sales teamsWillingness to spend significant time on sustainable account management and client intimacystrong communicationstakeholder managementproactive problem-solvingSAP BasisS/4HANARISE
23 ott - Milano
ZURICH
23 ott - Serravalle Sesia
Anteo Impresa Sociale
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Synergie Filiale di Siena
23 ott - Genova
Randstad Filiale di Genova