23 ott - Latina
Hcl Technologies
OverviewIn this role you own and grow the SAP ECS client relationship, acting as the client voice within SAP and the escalation point for ECS engagements. You are fully accountable for service delivery and alignment across SAP services, product support, partners, and customer systems integrators. You actively promote ECS offerings, drive cloud transformation with S/4HANA adoption, and focus on sustainable account management to expand ECS footprint.ResponsabilitàDevelop and maintain strong client relationships for SAP ECS; act as escalation pointand primary liaisonEnsure seamless alignment across SAP Services, Product Support, ECS Partners, and customer SI/Hosting PartnersOwn ECS engagement delivery, including project governance, risk management,
and profitabilityIdentify and realize service improvements and upsell opportunities in collaboration with SalesLead cloud transformation efforts focusing on S/4HANA adoption and cloud standardizationPlan and manage engagement lifecycle: onboarding, transition, stabilization, operations, off-boardingPrepare strategic planning workshops towards S/4HANA transformation; drive ECS Innovation agendaMaintain client intimacy with C-Executives and stakeholders; track growth and upsellacross engagementSupport pre-sales activities with field insights when needed; spend up to 20% onsiteRequisiti fondamentali5-7 years experience in SAP Basis domain2-3 years customer-facing experienceKnowledge of SAP products and services (RISE, S/4HANA, BTP, HANA, SaaS)Hands-on upgrades, OS/DB migration experience; cloud experience preferredStrong English communication skillscommunicationstakeholder managementcustomer focusSAP BasisS/4HANABTP
23 ott - Milano
ZURICH
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