Service Delivery Manager (DPO)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8kprrx

Overview In this role you drive SAP ECS engagements, building and sustaining strong client relationships while ensuring high-quality service delivery. You act as the client advocate within SAP, coordinating across services, product support, and partners to align on outcomes. You lead transformation initiatives, especially toward S/4HANA and cloud adoption, while identifying upsell and value opportunities.

This position combines strategic account management with hands-on delivery oversight to scale ECS impact for the client and the business.

Responsabilità Own and grow the client relationship for SAP ECS, serving as the client voice and escalation point Lead end-to-end ECS engagement delivery, coordinating with SAP Services, Product Support, ECS Partners, and customer SI/Hosting partners Maintain cross-functional alignment and proactively position new ECS offerings or upsell opportunities Drive cloud transformation and S/4HANA adoption in line with the client's transformation strategy Focus on sustainable account management, growth, utilization of ECS portfolio, and expanding ECS footprint Plan and manage onboarding, transition, stabilization, operations,



and off-boarding Prepare strategic planning workshops and execute ECS Innovation agenda Establish executive-level relationships with C-Executives and key stakeholders Track business growth and upsell across the engagement lifecycle Support pre-sales activities with field experience to craft sustainable engagements Manage governance, reporting, risk, escalations, and contract administration Coordinate ongoing activities like quarterly business reviews, capacity management, and DR tests Organize customer visits and maintain customer satisfaction processes Define and communicate project/service plans and ensure profitability and invoicing controls Maintain knowledge of S2D readiness checks and related processes Maintain and execute SOPs and WI references for delivery operations Requisiti fondamentali ~5-7 years of SAP Basis domain experience ~ Customer-facing experience (2-3 years) ~ Knowledge of SAP products & services (RISE, S/4HANA, BTP, HANA Database, SaaS solutions) ~ Hands-on experience in upgrades, OS/DB migration, and cloud initiatives (preferred) ~ Strong communication skills in English ~ Proven ability to manage complex client engagements and coordinate multiple stakeholders ~ Experience in cloud transformation and ERP transformation projects (S/4HANA) ~ Project management understanding for premium partner-delivered accounts ~ Ability to drive upsell and commercial conversations with Sales teams ~ Willingness to spend significant time on sustainable account management and client intimacy ~ strong communication ~ stakeholder management ~ proactive problem-solving ~ SAP Basis ~ S/4HANA ~ RISE

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8kprrx