Customer Service Coordinator (Back Office)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8kpxc9

pThe Back Office Administrator supports the Service organization in the administrative management of service-related activities. The role ensures the correct handling of quotations, orders, contracts, billing plans, and service documentation, supporting the service team operating across the territory. The position works closely with Service, Sales, and Finance, contributing to process efficiency, data accuracy, and compliance, with daily use of SAP S/4HANA and Salesforce. /ph3Main Responsibilities /h3ulliThe receiving and registering of incoming customer calls whilst at all time maintaining a professional manner. /liliEnsuring accurate recording of message and tasks Order spare parts for customers, engineers and stock ensuring records are kept up to date. /liliManage and control local stock efficiently. /liliCoordinate with clients the occupational risk-prevention documentation required to obtain entry authorization for Malvern Panalytical technicians into their facilities. /liliManagement of engineer Dispatch Console, using cases and Work Orders to track all activities. /liliSchedule Preventative Maintenance visits for all engineers on a monthly basis using the PM planner in SFL. /liliQuotations as per customers’ requests using the correct format ensuring that we have Terms and Conditions agreed. /liliContracts administrator and Support agreement including quotes and at the end of warranty or contract end. /liliUse SAP purchasing to raise requisitions as and when required. /liliTo cover all business relevant tasks for absent staff in order to maintain business continuity. /liliSupporting return and repairs through correct systems. /liliMonitoring and managing stock levels and audits across local service organization. /liliPreparation of quotations and maintenance contract offers. /liliManagement of orders, order confirmations, and billing plans. /liliMonitoring invoices, installments, and contract due dates. /liliAdministrative support for Public Administration documentation. /liliSupport logistics activities (shipments, returns).



/liliMaintenance of service and commercial billing archives. /li /ulh3What do you need to be successful in this role? /h3h3Skills /h3ulliSales and customer service experience (essential) /liliExcellent verbal and written communication skills /liliNative Italian and fluent in English /liliComplaint resolution experience /liliStrong organization and administrative abilities /liliStrong IT skills (SAP, Salesforce, Office365) /liliAttention to detail and accuracy /li /ulh3Competencies /h3ulliCooperation and Teamworking /liliAdaptability /liliProblem solving approach /liliSelf-organized /li /ulpWe provide market-leading, material characterization technologies for the world's most innovative companies, academic institutions, and government laboratories in the analytics of advanced materials. We support our customers through their biggest challenges, from developing lifesaving vaccines to sustainable fuels. We wake up every day to delight our customers through innovation, high-quality solutions and workflows, and excellence in customer satisfaction. We are a recognized leader for quality and insights in material characterization; winning customers with performance and keeping them with service. With more than 2,000 employees operating in over 20 countries across the world, and RD sites in North America, Europe and Asia. We are part of Spectris, a company which combines precision with purpose to equip customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. In 2025, Spectris acquired Micromeritics as part of Malvern Panalytical. /ppWe provide market-leading,



material characterization technologies for the world's most innovative companies, academic institutions, and government laboratories in the analytics of advanced materials. We support our customers through their biggest challenges, from developing lifesaving vaccines to sustainable fuels. We wake up every day to delight our customers through innovation, high-quality solutions and workflows, and excellence in customer satisfaction. We are a recognized leader for quality and insights in material characterization; winning customers with performance and keeping them with service. With more than 2,000 employees operating in over 20 countries across the world, and RD sites in North America, Europe and Asia. We are part of Spectris, a company which combines precision with purpose to equip customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. In 2025, Spectris acquired Micromeritics as part of Malvern Panalytical. /ppWe provide market-leading, material characterization technologies for the world's most innovative companies, academic institutions, and government laboratories in the analytics of advanced materials. We support our customers through their biggest challenges, from developing lifesaving vaccines to sustainable fuels. We wake up every day to delight our customers through innovation, high-quality solutions and workflows, and excellence in customer satisfaction. We are a recognized leader for quality and insights in material characterization; winning customers with performance and keeping them with service. With more than 2,000 employees operating in over 20 countries across the world, and RD sites in North America, Europe and Asia. We are part of Spectris, a company which combines precision with purpose to equip customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. In 2025, Spectris acquired Micromeritics as part of Malvern Panalytical. /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8kpxc9