Customer Service Professional For Repair & Return Business

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8kr3k6

Transform the everyday for everyone.
We are looking for a
Customer Service Professional for Repair & Return business,
to be hired with a permanent contract in
Milan
within the
Digital Industries -
Service Execution
area .
Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.
You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.
Your Challenge
As
Customer Service Professional for Repair & Return business
your mission will be to manage the request related to Siemens Repair & Return process (e.g. Reparations, Product Warranty management, etc).
Throughout the bid process, you will closely collaborate with technical, administrative, Repair Centers and Siemens HQ teams within your division, as well as with external stakeholder to fulfill customer and Siemens requirements of Repair & Return processes.
Your main activities will be:
· Manage end-to-end Warranty, Repair and Return processes, including warranty claims, repair operations, customer quotations, supplier order management, order fulfillment, and product returns
To be a perfect fit for this role, you would already have:
Basic knowledge of
electrotechnics and electronics
.
Basic knowledge of
Microsoft Office 365 suite
, including Outlook, Word, Excel and OneDrive.
A
Bachelor's or Master's degree
in Electrical or Electronics engineering, Computer Science, Automation, or a
Technical High School diploma
in a related field.
Strong willingness and ability to




learn and adopt new tools and technologies
.
Strong
teamworking skills
, complemented by diplomacy and high-quality interpersonal communication.
A proactive mindset with a
strong customer service orientation
, goal-driven attitude, and the ability to work with initiative and autonomy.
Proficiency in English and Italian
What we offer
An inclusive and flexible way of working, with caring for everyone's personal well-being;
Flexible Welfare programs and health insurance can be extended to your family;
Activities' organization guided by performance, where the achievement of objectives and the ambitious spirits are recognized;
Opportunities for continuous/individual learning journeys so that you never stop growing and keep on learning;
Value driven culture: trustful, respectful, open, honest, empowering;
Competitive package with regional specific benefits;
Professional and extraprofessional accident insurance;
Free on-site lunch options;
Personal Computer and Smartphone;
Cutting-edge tools for remote working and your personal growth.
Take a look at our welfare programs, please visit: Benefits e Welfare in Siemens Italia - Siemens IT
Join us and be yourself. Inclusion is our ambition!
Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.
Address to us your desired working conditions/ environment. Typically, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you.
Our recruiting team is looking forward to getting to know you!
#LIVB1

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8kr3k6