Store Customer Experience Leader

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8krn0s

Zadig & Voltaire is a luxury brand founded in 1997 by Thierry Gillier. By revisiting basics so casual and rock'n roll, Zadig & Voltaire is the embodiment of a new luxury. A chic and relaxed luxury. To see the current collection: The role of the Store Manager is a crucial part of the store and retail function. Connecting and engaging with the Zadig&Voltaire; customers and teams, making the day-to-day activities a success, and leading the store & team performance towards success. You are a role model in everything you do and you share your knowledge and skills with your colleagues. The Store Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience. As a Store Manager, you are in charge of maximising store targets, and retail excellence, ensuring your team is motivated in providing optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards. You will build a store environment that nurtures creativity and employee development. Responsibilities of the role include but are not limited to: Selling skills Be a brand ambassador and embrace the brand Selling Ceremony Lead your team by example Drive sales: you train and coach your team in delivering exceptional and personalised customer experience Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs You monitor the store targets & KPIs,



individual sales KPIs of your team members Monitor and record the shop floor activity and send regular updates to the Area manager Analyse the commercial aspects of your store and identify new methods to increase turnover & KPIs You are constantly present on the shop floor and fully available to look after customers' needs Be able to build customer loyalty, understand customer relationship management Be able to communicate efficiently and effectively Be knowledgeable of the collection and the brand's iconic pieces Leader skills Be a brand ambassador and embrace the brand Selling Ceremony Inspire the team and lead by example Support the development of the team and store KPIs Be proactive in developing your team skills and brand/product knowledge Ensure you adhere to all organisational aspects to ensure your team works in conditions enabling success Be approachable and a great communicator who can ensure the business runs smoothly Build and nurture a strong relationship with your direct report, Country Manager and all other departments, partners Leadership expectations Be a good coach Empower your team and don't micromanage or undermanage Express interest in team member's success and personal well-being Be productive and results-oriented Be a good communicator and listen to your team Help your employees with career development Have a clear vision and strategy for the team Have key technical skills so you can help the team Operations Follow company policy and procedures Drive sales: Fully proficient in operating till system,



payments and fraudulent transactions Manage the opening and closing procedures for your store and ensure a luxurious store environment and standards Create rotas that meet local needs and ZV rules and the availability of your team Adjust your staffing levels and the rota to match the pattern of turnover throughout the week/month/year Anticipate and manage staff holidays to ensure good shop floor cover and respect the business calendar Fully proficient with all operational aspects and procedures, and proactive to learn new processes Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies Have an awareness of the loss prevention procedures in store and communicate these to the team Pay attention to the security of the team and customers, by respecting health & safety guidelines Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers...) Report any discrepancies to your direct report and head office departments Develop the store and team members CRM database and activities to develop turnover Follow up stock transfers between stores and manage the faulty items procedure with support from the manager Be exemplary in all stock management and control aspects and train your team on stock management Ensure all necessary tools and supplies are available Commercial & Merchandising Be commercial in everything you do Manage deliveries, ensure replenishment is made and the new collection is processed according to the ZV guidelines Manage the VM guidelines implementation and train your team on all VM aspects & standards Know how to adapt the VM guides to the space and commercial/customer needs of your store Ensure the shop floor and the windows standards are impeccably maintained and always very commercial Know, use and communicate the VM tools and guidelines

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8krn0s