Customer Experience Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ks5jf

Join us as a Manager, Customer Experience and become the voice of our customers.
You'll lead journey mapping, drive experience improvements, and coach teams to embed customer-centric thinking into every decision we make.
Accountability - Increase Customer Satisfaction and build strong relationships and trust with our Customers - Drive an end-to-end Customer Satisfaction approach that extends beyond Product Quality and encompasses the entire customer experience - Represent the Cooling business in high level escalations with the proper level of speed, accuracy, and professionalism Roles - Monitors the Customer Experience satisfaction for the global Cooling business, across all their touch points - Identify and support actions to address the root causes of customer satisfaction detractors, i.e. Escalations , CMIs, ....
- Specific focus on factors beyond Product Quality, such as FAT, On-Time Delivery, communication, responsiveness, and overall customer experience - Monitor Customer satisfaction on their main touch points: VIP Customer CS exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€40 billion global revenue +9% organic growth *******+ employees in 100+ countries You must submit an online application to be considered for any position with us.




This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.
We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ks5jf