Customer Service Coordinator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ksmgn

pThe new joiner will support the Customer Service team of the Leather Hub of Scandicci managing post-sales activities in collaboration with maisons' stores.
S/he will map and improve all the processes being in a constant communication with the logistics and supply chain departments of the maisons for ensuring a high level of customer satisfaction.
/p h3HOW WILL YOU MAKE AN IMPACT?
/h3 pSpecifically, you will be in charge of the following activities: /p ul liManaging customer requests through SAP Portal.
/li liMonitoring requests and resolving customer concerns promptly.
/li liCoordinating with internal teams (technicians, RD, logistics) to ensure timely responses.
/li liManaging documentation and reports related to after-sales activities.
/li liManaging spare parts flow: initial definition, master data creation and online catalogue maintenance.
/li liSupporting the development of tailored solutions based on customer needs.
/li liReview the internal processes applying the continuous improvement approach.
/li /ul h3HOW WILL YOU EXPERIENCE SUCCESS WITH US?
/h3 ul liDegree in Economics, Management Engineering, or related fields.




/li liPrevious experience in buying/logistic/e-commerce management/planning activities.
/li liFluency in English (B2+); knowledge of other languages will be considered a plus.
/li liExcellent communication and interpersonal skills.
/li liProblem-solving mindset and attention to detail.
/li liStrong organizational skills and ability to manage different tasks.
/li liGood knowledge of Microsoft Excel and ERP tools (SAP or similar).
/li /ul h3YOUR JOURNEY WITH US /h3 pYou will be involved in the following interviews process: /p p1) Interview with Talent Acquisition Team /p p2) Interview with Hiring Manager /p p3) Interview with Function Director and HR Manager /p h3WHAT WE OFFER /h3 ul liCCNL per gli addetti alle industrie manifatturiere delle pelli e succedanei /li liLivello Impiegato /li liContratto a tempo indeterminato /li liFull time /li liSalary range: ******€ - ******€ /li liLearning Development Opportunities /li liWelfare Policy /li liTicket Restaurant /li liBonus (if applicable) /li /ul #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ksmgn