Assistant Manager Reservations

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8kugnz

pWe are on the lookout for a passionate and professional Assistant Manager Reservations to join Jumeirah Capri Palace for the summer season ****.
/ppThe main duties and responsibilities are: /pulliEnsure the delivery of internal and external service, quality, and commercial performance aligned with Reservations KPI objectives.
/liliCollaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.
/liliSupervise and ensure completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.
/liliIdentify and elevate risks related to revenue, finance, and guest experience to senior management for proactive resolution.




/liliMonitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.
/liliKeep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.
/liliMotivate the reservations team to achieve high service levels and operational excellence, fostering a culture of continuous improvement.
/liliConduct training for new colleagues and oversee the completion of all business training requirements, ensuring personal development plans are in place for all team members.
/liliRegularly assess team performance, provide coaching and feedback, conduct performance reviews, and ensure adherence to KPIs and standards.
/li /ul #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8kugnz