Customer Success Operations - Remote

21 ott - Lazio
YO AI Labs

Luogo di lavoro: Roma
Sales / Revenue / CS Operations Expert
Job Type:
Contractor
Location:
Remote
Role Overview
We are looking for experienced
Sales, Revenue, or Customer Success Operations professionals
with strong CRM expertise and operational judgment. The role focuses on improving workflows, data accuracy, reporting, and revenue operations across SaaS environments.
Key Responsibilities
Configure and manage CRM platforms such as
Salesforce, HubSpot, or similar tools
.
Manage revenue tools including quoting, billing, ticketing, and project management systems.
Build and optimize sales and customer success workflows.
Maintain accurate data and reporting across connected systems.
Identify and resolve operational or policy-related challenges.




Create clear documentation, reports, and process guidelines.
Support system adoption and operational improvements.
Requirements
4+ years of experience
in Sales, Revenue, or Customer Success Operations.
Hands-on CRM configuration and management experience.
Experience with at least two revenue-related tools outside the CRM.
Strong operational judgment and problem-solving skills.
Excellent written and verbal communication.
Strong understanding of data accuracy, reporting, and workflow management.
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