Field Service Engineer
Pubblicato il 23-10-2026 - Johnson & Johnson Medtech in Italia
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function
Customer Management
Job Sub Function
Technical Field Service
Job Category
Business Enablement/Support
All Job Posting Locations
Pomezia, Roma, Italy
Job Description
A proposito di Chirurgia
Ispirati dall'innovazione che nasce dall’incontro tra biologia e tecnologia, stiamo sviluppando la prossima generazione di cure innovative, meno invasive e più personalizzate.
Il tuo obiettivo è fornire il tuo contributo nel migliorare ed ampliare le occasione della Chirurgia? Sei pronto a entrare a far parte di un team che sta reinventando il modo in cui curiamo i nostri pazienti? Il nostro team di Chirurgia ti darà la possibilità di fornire tecnologie e soluzioni chirurgiche a professionisti sanitari e chirurghi di tutto il mondo. Il tuo supporto contribuirà a trattare efficacemente alcune delle patologie più diffuse al mondo come obesità, malattie cardiovascolari e tumori. I pazienti stanno aspettando.
Il tuo talento aiuterà i pazienti nel loro viaggio verso il benessere. Per ulteriori informazioni, visitare il sito Web
Stiamo cercando il miglior talento nel ruolo di Field Service Engineer.
Overall purpose of job
Install and repair equipment at customers' premises, testing its operation. To ensure that customers receive a technical assistance service in compliance with contracts, guaranteeing high standards of operation. The position works to repair, in compliance with the times, procedures and technical standards in force, the equipment marketed by Surgery (electrosurgical systems, ultrasound scalpels, robotic systems). It dialogues with Clinical Engineers and Hospital Technicians, also proposing commercial solutions regarding technical assistance.
Key Responsibilities
- Responsible for installing, maintaining, and repairing equipment marketed and owned by the division within the assigned territory.
- Liaises with customers on both technical and commercial matters, managing technical service offerings in close collaboration with the Sales Force. Prepares documentation confirming the services performed.
- Provides internal and external customers with technical and functional support for equipment covered by technical service.
- Contributes to the preparation of technical service tenders and equipment specifications within the assigned territory.
- Provides remote technical support and operational guidance to customers upon request.
- Diagnoses faults using information provided by the customer and the equipment, including the reported malfunction, likely cause, and preliminary diagnosis, and then performs the necessary repair.
- Repairs generally involve replacing electrical and/or mechanical spare parts and making the required equipment connections. After completing the repair, follows the applicable test procedures, verifies equipment functionality, and completes the required repair documentation.
- Maintains the skills required to service equipment from different divisions.
- Promotes and sells technical service contracts, including negotiations at customer sites.
- Prepares repair quotations and, in collaboration with the Sales Force, supports any subsequent commercial negotiations. Prepares documentation confirming the repairs performed.
- Prepares, upon customer request, documents containing technical and/or administrative information relating to maintenance activities.
- Performs on-site activities to help ensure the continuous operation of customer equipment.
- When required, delivers technical training to clinical engineers and operating room staff at customer sites.
- When required, supports the Sales Force during technical discussions and operating room trials.
- Prepares and proposes updates to internal operating procedures, aligns them with the relevant company departments, and submits them to the Quality function for approval.
- Identifies and proposes improvements aimed at reducing costs and enha