Operations & Customer Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8l3jge

pMail Boxes Etc. ("MBE"), part of the Fortidia Group, is one of the world's largest networks of Multi-service Centers owned and operated by independent entrepreneurs. We provide small and medium-sized enterprises and private customers with comprehensive e-commerce, logistics, shipping, marketing, and printing solutions. Through our extensive network of MBE Centers, we deliver tailored support to both individuals and businesses, with the goal of ensuring high-quality, highly personalized service for our clients.
Si assicuri che tutte le informazioni della sua candidatura siano aggiornate e corrette prima di cogliere questa possibilità. /ph3Main Responsibilities /h3h3Leadership and Process Optimization /h3ulliTeam Management: Coordinating and supervising the Operations team, defining daily activities, and monitoring performance through KPIs and dedicated reporting. /li /ulh3Support and Customer Satisfaction /h3ulliCustomer Satisfaction: Supervising the ticketing system, ensuring timely and effective responses to operational and administrative requests from the centers. /liliNetwork Support: Acting as the primary interface for network entrepreneurs, gathering business needs and correctly directing them within the organization. /li /ulh3Communication, Education and Training /h3ulliInformation Flow: Managing the bidirectional information flow between headquarters and the network, ensuring the correct distribution of new procedures, rules, and commercial conditions. /liliEnablement: Designing and delivering webinars, training courses, and educational materials to support the operational effectiveness of affiliates. /li /ulh3Carrier Management and Financial Sustainability /h3ulliCarrier Management: Coordinating relationships with partner carriers, monitoring market variations,



and supervising the technical/administrative management of shipping codes. /liliCredit Collection: Monitoring the network's credit situation to protect the financial sustainability of the business model. /liliAnalysis and Reporting: Producing periodic analyses on the performance of the network and the team, providing strategic insights to management. /li /ulh3Requirements and Qualifications /h3ulliConsolidated experience (minimum 5 years) in operational and coordination roles, preferably in the logistics, shipping, or franchising network sector. /liliExcellent mastery of Excel and data interpretation skills (KPIs, operational and financial reporting). /liliFamiliarity with management systems and ticketing platforms. /liliKnowledge of major national and international carriers. /liliFluent in Italian and good working knowledge of English. /liliExcellent team management and motivation skills. /liliAbility to work independently and manage complex projects with attention to detail. /liliStrong listening orientation, mediation skills among different stakeholders, and a sharp aptitude for problem-solving. /liliBold, passionate, tenacious and curious mindset, not afraid to explore new ideas and challenge the status quo in pursuit of better solutions. /li /ulh3What

we offer
/h3ulliA vibrant international environment in a continuously growing company with many professional and personal development opportunities. /liliExtensive training and development opportunities within the group. /li /ulh3Compensation /h3ulli€ 50.000-€ 60.000 total packageFinal compensation will depend on experience, skills, and internal equity criteria aligned with our compensation framework. /We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8l3jge