Customer Engineering
Pubblicato il 23-10-2026 - Lufthansa Technik in Italia
pAre you a problem-solving, customer-focused individual with a passion for aviation? Join our team at Lufthansa Technik Milan as a Customer Engineering professional This role is perfect for someone who thrives in a fast-paced, dynamic environment and is ready to take on the challenge of keeping our aircrafts flying high. /ph3Tasks /h3ulliAddressing technical issues and complexities or cross-technology challenges during acquisition, contract design, implementation, and later routine phases at the interface between customers, service, sales, production, and engineering /liliFostering and managing engineering customer relationships by attending engineering meetings and delivering technical presentations /liliReleasing supplements and providing aircraft documentation /liliProcessing technical, cross-technology customer requirements /liliRegularly gathering and analysing customer feedback /liliPreparing technical analyses, deriving and initiating optimization measures for the aircraft component maintenance and support process centers, overseeing their implementation /liliEvaluating technical trends in the Maintenance Repair Organization market and identifying resulting customer needs,
providing insights and feedback /liliAdvising customer service and sales on questions regarding customer engineering, technical product, and production aspects /liliPerforming special tasks and collaborating on projects /li /ulh3Requirements /h3ulliDegree in a relevant field is required /liliProficiency in English and Italian is required /liliGood knowledge in Microsoft Office, SAP is required /liliPrevious customer service experience, particularly in the aviation industry, is desirable /liliAssumption of responsibility for own role /liliResponsiveness, dynamism, flexibility in caring out assigned tasks /liliAttention to quality of work and reliability /liliAbility to prioritize activity assigned /liliCooperation skills /liliEffective communication at every organizational level /liliService / Customer Orientation /liliBuilding relationship based on trust with internal and external customers /liliProblem solving of internal and external customers issues /liliMust possess a legal work permit in Italy /li /ul #J-18808-Ljbffr