Strategic Support Manager

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ppJoin to apply for the Director of Commercial Strategy role at Mandarin Oriental. /p pAre you a master of craft? p pMandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences. /p pMandarin Oriental Cristallo, Cortina is an upcoming luxury alpine resort set above the renowned mountain village of Cortina d’Ampezzo, in the heart of the Dolomites. Scheduled to open in summer 2025, this landmark property will feature 83 elegantly appointed guestrooms and suites, many with balconies offering breathtaking views. Blending Art Nouveau heritage with modern sophistication, the resort will offer a range of world‑class amenities including signature restaurants and bars, flexible event spaces, and an extensive spa and wellness facility with an indoor‑outdoor pool. Guests will enjoy a curated alpine experience with activities such as skiing, hiking, mountain climbing and ice skating, along with a dedicated Kid’s Club. /p h3About The Job /h3 pThe Director of Commercial Strategy is responsible for leading the hotel’s sales function and driving revenue growth across all segments (Rooms, FB, Spa, Events). This role plays a key part in shaping the commercial success of the property and strengthening its market presence in the Italian competitive luxury hospitality sector. /p h3As Director of Commercial Strategy, you will be responsible for the following duties: /h3 ul liLead all revenue‑generating functions—including Sales, Marketing, Revenue Management,



and Distribution—to drive business growth, optimise profitability, and ensure full alignment with market trends and brand positioning. /li liDevelop and implement the hotel’s integrated commercial strategy and overall business outlook in line with brand and global commercial guidelines. /li liPrepare the annual sales budget, marketing plan, and commercial forecasts in collaboration with Revenue and Marketing teams. /li liLeverage data and market intelligence to monitor trends, competitor activities, and local/global events, proactively adjusting commercial strategies to capture demand and address evolving market needs. /li liIdentify future revenue opportunities across segments, channels, and source markets through structured competitive, trend, and channel analysis; li liDrive a culture of collaboration and joint accountability across Sales, Revenue, Marketing, and operational teams to deliver commercial performance. /li liCollaborate with the Director of Revenue to define pricing, inventory controls, segmentation, channel distribution, and source‑market strategies in line with corporate guidelines. /li liDefine and oversee sales strategies, ensuring alignment with Regional Sales Offices, Corporate Revenue Management, Marketing Communications, and on‑property leadership. /li liEvaluate the effectiveness of all sales channels, optimise sales deployment, and ensure budgets are allocated to maximise ROI.



/li liLead the implementation of event‑specific revenue strategies and ensure timely processing of reservation inquiries to capture all potential demand. /li liPartner with Marketing Communications to design targeted campaigns and promotional initiatives that support the hotel’s commercial objectives. /li liEnsure consistent brand messaging across all channels and leverage digital platforms to drive awareness and conversion. /li liDemonstrate strong business acumen by analysing financial statements, revenue reports, and market data to identify risks, opportunities, and performance gaps. /li liOversee the tracking and reporting of key commercial metrics such as booking pace, market share, and competitor performance. /li liEmbed structured governance processes to identify risks and opportunities, present insights during monthly forums, and lead the delivery of action plans to meet annual targets. /li liControl commercial expenditures through monthly forecasts and ensure adherence to approved budgets. /li liEnsure effective use of commercial systems—including SynXis, IDeaS, and Delphi—to support strategy execution and accurate reporting. /li liEnsure commercial operations comply with all Mandarin Oriental policies and procedures. /li liPerform any other reasonable duties as required by the General Manager. /li /ul h3As Director Of Commercial Strategy, We Expect From You /h3 ul liA minimum of 7+ years of senior sales experience within luxury hospitality, including at least 3 years in a leadership role managing teams and key accounts. /li liDemonstrated success in driving revenue growth, achieving commercial targets, and improving performance across multiple segments and channels. /li liStrong leadership and cross‑functional colla

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