CUSTOMER SUCCESS MANAGER
Pubblicato il 23-10-2026 - Webhosting in Italia
h3OUR STORY: /h3 pJoin Scaleway and shape the sovereign cloud of tomorrow Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector. With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants. Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen. h3 pOur growth is driving us to strengthen our Customer Success Management team to support the development of our customer portfolio in Italy and drive revenue growth across our existing accounts. /p pYour mission will be to build strong, long-term customer relationships, maximize customer satisfaction and retention, and identify growth opportunities in order to help our customers achieve their business objectives while developing their usage and adoption of Scaleway solutions. /p h3YOUR FUTURE TEAM /h3 pWe work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together. /p pYou will be part of a team of 15 people, each managing their own portfolio of customers.
The Customer Success organization covers different customer segments, including startup low touch, mid-market, enterprise, and international accounts. /p pYou will collaborate closely with Sales, Solution Architects, Support and Product teams to ensure a seamless customer experience and execute customer-specific success plans. /p h3YOUR DAILY ROUTINE /h3 ul liBuild, nurture, and leverage strong relationships with customer users and decision-makers. /li liUnderstand your customers’ businesses, objectives, and data to identify opportunities to increase satisfaction and revenue. /li liDefine and proactively follow customer-specific success plans to maximize satisfaction and minimize churn. /li liDrive customer awareness and adoption of Scaleway services, features, and functionalities. /li liAct as an escalation point and coordinate Sales, Solution Architects, Support, and Product teams around customer needs. /li liRepresent the voice of the customer internally, sharing feedback and contributing insights to Scaleway’s product roadmap. /li liMeasure customer satisfaction and maintain accurate customer information and reporting in the relevant systems. /li liBuild and deliver customer engagement initiatives through training sessions, webinars, user forums, events, and Scaleway communities.
/li liContribute to improving Customer Success processes and ways of working as the team continues to scale. /li /ul h3HARDSKILLS: /h3 ul liYou have 5 to 10 years of professional experience, ideally in Customer Success, account management, or another customer-facing role within a technology environment. /li liYou have a solid understanding of the cloud industry and ecosystem, including its competitive landscape and emerging trends in Cloud and AI. /li liYou are comfortable engaging in technical conversations and have the curiosity and ability to deepen your knowledge of cloud solutions. An engineering background combined with commercial skills, or commercial experience within a cloud provider, hyperscaler, or partner, would be particularly relevant. /li liYou have demonstrated business acumen and experience identifying and managing revenue opportunities across a portfolio of customer accounts. /li liYou are data-driven and comfortable with reporting and customer management tools. The team notably works with Salesforce, Metabase, and Slack. /li /ul h3SOFTSKILLS: /h3 ul liExcellent communication, presentation, and interpersonal skills, with the ability to build trusted relationships with customers. /li liStrong listening skills and empathy, allowing you to understand customer needs before proposing solutions. /li liStrong organizational and project management skills, with attention to detail and transparent reporting. /li liA “learn-it-all” mentality, combining curiosity for business and technology with the ability to mobilize internal teams around shared objectives. /li /ul h3WHAT YOU WILL FIND AT SCALEWAY ++++ /h3 h3Hybrid work: /h3 pWe offer up to 3 days of remote work per week. /p h3Offices: /h3 pOur offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. p h3Dini