Multinational Client Service Specialist
Pubblicato il 23-10-2026 - AXA XL in Italia
Multinational Client Service Specialist - Marine
Milan, Italy
Within the AXA Group, AXA XL is the P&C; and Specialty Risk division, specializing in managing complex industrial risks. We offer insurance coverage and services for medium-sized companies and multinationals, operating in over 200 countries for each of our business lines: Property, Casualty, Financial Lines and Specialty.
Within the Operations department of AXA XL Italy, you will join a team that aims to provide a high-quality service for our clients, creating and activating insurance coverage on complex risks.
As Multinational Client Service Specialist you will be responsible for the administrative processes of the end-to-end policy lifecycle, providing insurance coverage to clients worldwide. In this role, you will work closely with underwriters, brokers, foreign AXA XL offices and network partners.
The position is based in our Milan office, with a minimum requirement to work in the office two days a week.
What You’ll Be DOING
What will your essential responsibilities include?
- Serve as the primary point of contact for clients, brokers, and other external parties (such as co-insurers, reinsurers, and AXA XL’s global service team and network partners);
- Collaborate closely with underwriters, colleagues from other AXA XL offices, and network partners to ensure the timely and accurate handling of accounts;
- Verify and review prepared policy documents, invoices, and premiums, ensuring that administrative processes related to the complete policy lifecycle are efficiently managed, data are accurate and records up to date within our systems;
- Communicate clearly with clients, brokers,
and internal teams about the status of insurance contracts—including issuance, bookings, outstanding premiums, and instructions to network partners;
- Monitor premium flows and related transactions across clients, brokers, co-insurers, and reinsurers to ensure smooth and efficient processes;
- Actively contribute to process improvement initiatives by providing structured feedback and supporting the ongoing development of our workflows and technology tools;
You will report to Operations Team Leader Marine, Italy.
What You Will BRING
We’re looking for someone who has these abilities and skills:
- Previous experience in administrative and/or customer facing roles in complex organizations. Experience in similar roles in other insurance companies is highly considered.
- Fluent Italian and English (B2 - C1 level CEFR)
- Effective relationship management skills with internal clients, vendors and brokers.
- Problem-solving, analytical and decision-making skills combined with work ethics.
- Effective organizational skills, ability to prioritize and respect deadlines.
- Proven experience with Word, Excel, PowerPoint, and Outlook
- Good team player, capable of self-learning and able to work within a team environment.
- Proactive attitude facing challenges
- Ability adapt and respond to a changing environment with flexibility and innovation.
What We OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-chang