Customer Success Specialist CISCO
Pubblicato il 23-10-2026 - Ingram Micro in Lombardia
It’s fun to work in a company where people truly BELIEVE in what they’re doing
Job Description:
About Ingram Micro
Ingram Micro is the global leader in IT distribution and technology solutions , reaching nearly 90% of the world’s population. We connect technology manufacturers and cloud providers with B2B technology experts, enabling innovation and growth across the entire IT ecosystem.
With our broad solutions portfolio , supply chain expertise, and our proprietary digital platform ( Ingram Micro Xvantage™ ), we provide opportunities and impact at a scale that no other company can match.
Why join us?
Joining Ingram Micro means becoming part of a global technology leader that values talent, invests in people, and fosters professional growth. We offer continuous learning opportunities, industry-recognized certifications, and international career development in a dynamic and fast-paced environment.
Our Cisco Business Unit is one of the fastest-growing areas within Ingram Micro, serving as a trusted partner for innovative Networking, Cybersecurity, Collaboration, Cloud, and Infrastructure Solutions across the Italian market.
Your Role
As a Customer Success Specialist – Cisco , you will play a key role in driving the growth of our Cisco business by supporting and enabling partners throughout their journey with Ingram Micro and Cisco. You will work closely with cross-functional teams to develop business opportunities, strengthen partner relationships, and ensure an outstanding customer experience.
Key Responsibilities:
- Identify, recruit, and engage new B2B partners within the Cisco ecosystem.
- Generate new business opportunities through outbound activities, marketing campaigns, digital tools, and the Ingram Micro Xvantage™ platform.
- Manage the partner lifecycle , from prospecting and qualification to onboarding and ongoing engagement.
- Build trusted relationships with partners , helping them maximize the value of Cisco solutions and programs.
- Collaborate with internal stakeholders including Vendor Management, Presales, Marketing, Finance, and Operations to execute joint growth strategies.
- Monitor pipeline performance and business results , contributing to the achievement of sales and growth targets.
- Provide market insights and partner feedback to support business planning, go-to-market initiatives, and continuous improvement.
- Promote Cisco programs, incentives, services, and enablement activities , helping partners expand their capabilities and business potential.
What We’re Looking For
- Previous experience in sales, customer success, business development, account management, or customer engagement roles , preferably within the IT, technology, distribution, vendor, or system integrator environment.
- Experience with Cisco technologies or channel business is an advantage, but not mandatory.
- Strong motivation to build a career within the IT and technology industry.
- Excellent communication, relationship-building, proactive, results-driven, and customer-centric mindset.
- Ability to work collaboratively in a team-oriented and multicultural environment.
- Fluency in English.
What We Offer
- A strategic role within one of the fastest-growing business units at Ingram Micro.
- The opportunity to work closely with Cisco , one of the world’s leading technology companies.
- Access to training programs, certifications, and advanced digital tools to accelerate your professional development.
- A structured onboarding and continuous learning environment.
- Exposure to international projects and global career opportunities.
- A collaborative, inclusive, and high-performance culture where initiative, innovation, and results are recognized and rewarded.
Compensation & Pay Transparency
Ingram Micro is committed to fair, transparent, and equitable compensation practices, in line with applicable EU and Italian regulations, including Directive (EU) 2023/970 and D.Lgs. 96/2026.
Salary Range: The annual gross salary (RAL) for this position ranges from EUR 30,000 to EUR 38,000.
The final compensation package will be determined based on objective criteria, including:
- Relevant professional experience and skills;
- Certifications and technical expertise;
- Scope and responsibilities of the role;
- Internal equity and market benchmarks.
Additional compensation components and benefits may include:
- Meal vouchers;
- Welfare and insurance programs linked to the applicable