Spa Manager
Pubblicato il 24-10-2026 - Jumeirah Capri Palace in Napoli
An exciting opportunity has arisen for a Spa Manager to join Jumeirah Capri Palace for the summer season 2027.
The main duties and responsibilities include:
- Manage daily spa operations, ensure facilities operate according to standards, shifts are arranged efficiently, and guest administration is accurate.
- Ensure the guest experience aligns with Jumeirah's luxury standards, overseeing safety measures, and maintaining guest confidentiality.
- Act as the primary contact for Dignitaries, VIP, and VVIP guests, coordinating their spa experience and ensuring exceptional hospitality.
- Handle guest interactions with professionalism, accommodating special requests, addressing concerns promptly, and ensuring guest satisfaction.
- Contribute strategies for enhancing spa, fitness, and membership offerings, develop professional and retail product programs, and actively promote membership sales.
- Implement and monitor up-selling strategies to maximize operational revenue from spa and wellness programs.
- Ensure compliance with legislation governing spa operations, maintaining high standards of service while adhering to regulations.
- Manage spa staff schedules, complete payroll records, conduct training, coaching, and mentoring sessions, and ensure colleague files are updated.
- Control inventory, storage, and departmental assets, conduct inventories, and ensure proper management of operational costs.
- Hold regular departmental meetings, keep all information materials and training materials up to date, liaise with maintenance for facility issues, and manage spa-related purchase orders and expenses.