Customer support in italiano

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8lbolf

Luogo di lavoro: Sassari

Si assicuri di inviare la sua candidatura con tutte le informazioni richieste, come indicato nella panoramica del lavoro riportata di seguito.

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal .

In this role, you will provide customer support in Italian and English , assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position , but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

-

- Provide technical customer service and support

- Identify, troubleshoot, and resolve customer issues efficiently

- Handle customer inquiries and complaints with professionalism, empathy, and patience





- Clearly explain technical solutions to customers

- Track customer issues and ensure accurate documentation

- Follow up on cases until resolution

- Maintain a positive customer experience and build customer loyalty

Requirements

-

- Fluent in Italian and English

- Tech-savvy and comfortable handling technical inquiries
Strong communication skills

- Good problem-solving ability and quick thinking

- Detail-oriented and able to track issues properly

- Empathetic, patient, and customer-focused xysqume

- Able to stay calm and focused in high-pressure situations

- Previous customer service experience is preferred

- Previous sales experience is a plus, but not mandatory

Benefits

-

- Competitive Salary

- Remote work model, based in Portugal

- Relocation support provided

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holdersopen to relocation will be considered.

#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8lbolf