Guest services executive
Pubblicato il 24-10-2026 - Bachecalavoro in Anacapri
Luogo di lavoro: Anacapri WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason2027ofJumeirahCapriPalace. Themaindutiesandresponsibilitiesare:
* Greetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries.
* Handleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments.
* Maintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations.
* Prepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice.
* AssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers.
* EnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols.
* Supporttheteaminmanagingreservations,confirmations,andguestcorrespondence.
* Handleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues.
* Promotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue. #J-18808-Ljbffr