Senior Customer Success Manager

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pbThe AI orchestration of your wildest imagination. /b n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. /p pSince our founding in 2019, we’ve grown into a diverse team of over 260
- working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. /p pAlong the way, we’ve: /p ul liCultivated a community of more than 650,000 active developers and builders /li liEarned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects /li liBacked by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment
- bringing us to a $5.2bn valuation /li /ul pThat’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out
- whether you’re technical or not
- and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. /p pWe’re in a defining moment of an incredible journey. Come and build with us. /p pAs a bSenior Customer Success Manager (High-Touch) /b for the bGerman-speaking /b market, you will be the trusted post-sales partner for some of n8n’s most strategic enterprise customers. With a deliberately small book of business, you go deep: you learn each customer’s business, build relationships across their organization, and turn product usage into measurable outcomes and clear ROI. /p pYou will own retention and expansion for your accounts, running a tight operating cadence of kickoffs, success plans, health checks,



QBRs and renewals, while proactively managing risk and escalations. /p pIn close partnership with Support, Solutions Engineering, Product and Sales, you turn technical success into durable revenue. /p h3What You’ll Be Doing /h3 ul liOwn a small book of n8n’s largest, most strategic enterprise customers in the German-speaking market, acting as their primary post-sales partner across onboarding, adoption and renewal /li liBuild an account strategy for each customer and a footprint across their organization, from IT and engineering teams to senior business and executive stakeholders /li liOwn retention and expansion targets, driving renewals and growth (upsell/cross-sell) in partnership with Account Executives /li liLead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities and measurable outcomes /li liDrive onboarding and enablement for technical and business audiences, unblocking implementation and accelerating time-to-value /li liRun a strong operating cadence (health checks, exec syncs, QBRs), using usage and health data to proactively spot risks and manage escalations /li liQuantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes and impact /li liPartner closely with Support,



Solutions Engineering and Product to resolve blockers quickly and deliver a seamless customer experience /li liProvide structured, actionable customer feedback to Product and Engineering, and share what you learn with the wider CS team /li /ul h3REQUIREMENTS /h3 ul libGerman native speaker: /b You are a native German speaker with fluent business English, and you are based in Europe (Germany ideal; willing to travel to customers) /li libSenior Enterprise Customer Success

experience:
/b You’ve owned a small, strategic book of enterprise SaaS customers, going deep on each account, and can run kickoffs, onboardings and QBRs end-to-end /li libRevenue ownership: /b You’ve carried a retention and/or expansion target, know your KPIs, and have a track record of renewals and growth /li libTechnical acumen: /b You lean toward the technical end of the CSM spectrum and can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when to bring in Support. /li libDACH enterprise

experience:
/b You’ve worked with large German-speaking enterprises (e.g. automotive, manufacturing, retail) /li libCommercial acumen value mindset: /b You translate product usage into measurable outcomes, ROI and executive-ready business cases /li libAccount strategy operational rigor: /b You build account plans, a clear operating cadence and a footprint across large organizations, keeping stakeholders aligned with structure and follow-through /li libSenior stakeholder management: /b You communicate crisply with both builders and executives and are known for building durable, high-trust relationships /li libBuilder mindset: /b You enjoy taking ownership and making an impact in fast-changing environments /li /ul h3Nice-to-haves /h3 ul libAutomation + AI curiosity: /b You’ve used automation/AI tools (or iPaaS/workflo

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8lcla9