WeareonthelookoutforapassionateandprofessionalAssistantManagerReservationstojoinJumeirahCapriPalaceforthesummerseason2027. Themaindutiesandresponsibilitiesare: Ensurethedeliveryofinternalandexternalservice,quality,andcommercialperformancealignedwithReservationsKPIobjectives. CollaboratewithSales,Revenue,andHotelOperationsteamstomaximizerevenueopportunitiesandminimizeoperationalinefficiencies. Superviseandensurecompletionofdaily,weekly,andmonthlytasksrelatedtoservations,audits,revenue,compliance,finance,visas,andgroupbookings. Identifyandescalaterisksrelatedtorevenue,finance,andguestexperiencetoseniormanagementforproactiveresolution.

Monitorandresolveguestcomplaintspromptlybycoordinatingwithrelevantdepartmentstoensureasatisfactoryresolution Keepthedepartmentupdatedwithpropertyinformation,serviceofferings,newrates,andsellingstrategiestoenhanceoperationalefficiency. Motivatethereservationsteamtoachievehighservicelevelsandoperationalexcellence,fosteringacultureofcontinuousimprovement. Conducttrainingfornewcolleaguesandoverseethecompletionofallbusinesstrainingrequirements,ensuringpersonaldevelopmentplansareinplaceforallteammembers. Regularlyassessteamperformance,providecoachingandfeedback,conductperformancereviews,andensureadherencetoKPIsandstandards.

Assistant Manager Reservations

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