Technical Account Manager- Remote
Pubblicato il 24-10-2026 - Fortinet in Italia
ppOffice based 4 days a week in Rome or Milan /p pWould you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers. /p pAs Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission criticalbr/environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment. /p pIf you are keen in helping customers achieving their strategic objectives while working on cutting edge security products, then come and join our team. /h3 ul liDevelop a deep understanding about the customer business/technical needs to provide technical information, guidance and support /li liBecome a trusted advisor by proactively guide your customers with technical recommendations and best practices /li liRun advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment,
recommend potential new solutions /li liTake initiatives and ownership of customer incidents to drive for timely resolutions /li liManage customer communications and expectations until the closure of each case /li liParticipate in customer conference calls or face to face customer meetings /li liProduce service reports to summarize service activity and performance for key stakeholders /li liReport Software/Hardware related issues to RD department and assure follow-up /li /ul h3Skills and Attributes
Requirements:
/h3 ul liGood understanding of data networking protocols, specifically TCP/IP, routing and switching /li liHands‑on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall) /li liStrong troubleshooting and problem solving skills /li liFace to face and remote customer management experience /li liPrevious experience in a technical support position with telco or large enterprise space. /li liStrong interpersonal and communication skills /li liPrevious experience on Fortinet products is an advantage /li /ul h3Educational and Experience
Requirements:
/h3 ul liMinimum of 6 years of experience in a technical support/post-sales role /li liBachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience /li liFortinet certification FCP, FCSS, FCX a distinct advantage or similar /li liFluency in Italian + business level English /li /ul /p