Evening Customer Service Centre Advisor
Pubblicato il 24-10-2026 - Stryker in Italia
h3Work Flexibility: Hybrid Order To Cash (OTC): /h3pManagement of Sales Orders from customers placed with Stryker via all potential channels (including EDI, phone, mail, fax, etc.). Interface activities related to EDI based transactions (e.g. Order, Invoice, ASN) like ongoing maintenance and problem resolution Management of various Sales Order Types including consignment stock orders, custom made product orders, standard orders, pending orders, deferred purchase order (where applicable) and consume and replenish order flows. Ensure correct order entry, invoicing, replenishment, consignment inventory accuracy etc. while paying attention to the customer request date and manage the order entry process accurately. Clarification and follow-up of any variances during or after the completion of the OTC process with special attention on the credit notes or rebills generated by order entry errors. Management, transmission or uploading of electronic invoicing requirements and provide documentation if needed or requested by the customer. Performing consignment inventory investigations to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved in a timely manner. Generation of Standard Sales Quotes (where applicable). /ph3Customer Service / Customer Experience /h3pProvide “Best in Class” Customer Service by managing large amounts of incoming orders and calls or contacts (e.g. emails). Identify and assess customers’ needs to achieve customer satisfaction and loyalty Resolve customer requirements by clarifying customer feedback and complaints; following up to ensure resolution to the customer’s satisfaction per company procedures and standards. Guarantee daily usage of the CRM to log calls, tasks, activities and cases and all the other capabilities offered by the system.
manage the case (customer service complaints) closure and follow up with the other departments to provide a feedback on the root causes of the customer complaints, if needed. Provide accurate, valid and complete information by using the right methods/tools. /ph3Interface Activities /h3ulliClose cooperation with other departments to ensure high service level of daily duties and requests (e.g. Sales, Finance, RAQA, Central Distribution Center, Asset Management, Warehouse, Kit Room, Product Management, Supply Chain). /liliAssist the Sales Reps in any cycle count processes (consignment or/and demo inventory, where applicable) to identify inventory discrepancies or providing supporting documentation to enable order reconciliation and invoicing. /liliStrong cooperation with Tender departments for customer prices (price discrepancies, missing prices in ERP, etc.). /liliStrong cooperation with Finance on all processes related to incidents, rejected invoices, invoice discrepancies, as well as on monthly/quarterly revenue recognition process, where applicable. /liliDeal directly with Sales Reps and Product Managers and customers in relation to returns / RMAs, investigation of traceability and regulatory factors. /liliDeal with Supply chain for Back Orders or special requirements and order management of products centralized in the Central Distribution Center. /liliInteractions with carriers and transportation team:
arrangements of special transportation services (demo, emergencies, returns, management of service failures. /li /ulpItaly Pay Ranges: Italy: €25.300
- €42.300 EUR Annual /ppAt Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. In addition to base salary, this role may be eligible for incentive compensation (such as premio and/or commissions where applicable), along with Stryker’s comprehensive benefits package. /ppTravel Percentage: 0% /ppStryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better.
We offer
innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. ph3Work Flexibility /h3ulliRemote
- Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. /liliField-based
- You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. /Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. /liliHybrid
- You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and th