Reservation Clerk
Pubblicato il 24-10-2026 - Cavallino Bianco in Napoli
To strengthen our Back Office team, we are looking for a reservations agent Your professional profile:
* Training in the hotel or restaurant industry, with proven skills and a passion for the hospitality sector.
* Previous work experience in the industry, a strong customer-oriented mindset, and solid management of the day-to-day operations of an accommodation facility.
* Familiarity with major hotel management software-ideally PROTEL-and the ability to use it effectively.
* Good knowledge of Italian, German, and English, ensuring smooth and professional service to an international clientele.
* Excellent organizational skills, reliability, and the ability to handle complex situations calmly and professionally.
* Proven communication and interpersonal skills, essential for working with guests and colleagues.
* Openness to using new technologies and to ongoing training to improve your professional skills. Your
responsibilities:
* Handling accommodation requests received via email or phone and guiding guests through every step of the booking process with competence and courtesy.
* Handling various administrative tasks, contributing to the smooth operation of the office, and supporting the team in their daily work.
* Using digital tools such as PROTEL, Quovai, Outlook, and other IT systems necessary for managing reservations and internal communication.
* Providing information on in-house services (spa, restaurant, activities) and recommendations on local attractions and events.
* Collaborating with other departments (housekeeping, restaurant, wellness) to ensure a coordinated and flawless guest experience.
* Handling any special requests or complaints with professionalism, empathy, and a solution-oriented approach.
* Active participation in team meetings and training sessions, contributing ideas and a spirit of collaboration. What you can expect:
* A year-round position in a young, dynamic, and motivated team
* A modern work environment in the heart of Santa Cristina in Val Gardena, surrounded by the Dolomites
* Regular
working hours
(40 hours/week)
* Housing included, with free parking available
* Free meals: breakfast, lunch, and dinner
* MySaniTour health insurance
* Free access to our pool, gym, and sauna
* Exclusive discounts on spa treatments, products, and bar purchases
* Free ski lessons to improve your skills or discover a new passion
* Employee events: parties, trips, and team-building activities
* 50% discount at all Familienhotels Südtirol
* 1 free night for you and your family at one of our two properties of your choice
* Birthday gifts
* ... and much more #J-18808-Ljbffr