Front Office Manager
Pubblicato il 24-10-2026 - Mangia's in Pollina
ppMangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.
A., embodies the essence of Authentic Italian Vacanza within the upper‑upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four‑ and five‑star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton. /ppWe are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at Mangia’s Pollina Resort for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence. /ph3Key Responsibilities /h3ulliPlanning Front Office operations based on occupancy forecasts /liliSupervises Front Office team and ensures service standards /liliHandles guest requests, complaints, and feedback directly /liliCommunicates guest needs across departments to ensure resolution /liliAuthorizes spending limits, room credits, and department budgets /liliParticipates in recruitment, training,
and performance reviews /liliPromotes upselling and cross‑selling to boost revenue /liliLeads internal meetings and attends cross‑departmental sessions /liliMonitors costs, revenue, and financial performance of the Rooms division /liliReviews performance reports and KPIs /liliWorks toward guest satisfaction targets and review score goals /li /ulh3Requirements /h3ulliProven experience in luxury hospitality, preferably in 5‑star hotels /liliStrong knowledge of front office operations and guest service standards /liliProficiency in Opera PMS and other hotel management systems /liliLeadership skills and ability to manage and motivate a team /liliExcellent communication and interdepartmental coordination abilities /liliFluency in English; additional languages are a plus /liliProblem‑solving attitude and attention to detail /li /ulh3What
we offer
/h3ulliSeasonal Contract /liliCareer growth opportunities within the company /liliDynamic and collaborative work environment /liliOngoing training and access to professional development courses /li /ulh3Seniority level /h3pMid‑Senior level /ph3Employment type /h3pFull‑time /ph3Job function /h3pOther /ph3Industries /h3pHospitality /p /p #J-18808-Ljbffr