Retail Shops Manager
Pubblicato il 24-10-2026 - FLABELUS in Italia
At Flabelus, every pair of shoes tells a story. Inspired by iconic literary characters, we create timeless footwear that blends heritage Spanish craftsmanship, comfort and creativity with a more conscious approach to fashion. But behind every pair is something even more important: the people who make the experience unforgettable. If you love creating memorable customer experiences, enjoy working in a dynamic environment and believe that every interaction can leave a lasting impression, we'd love to meet you. As Store Manager , you’ll be the heart of the store: leading the team, driving performance and bringing the Flabelus universe to life every day. You’ll combine a strong commercial mindset with warm, inspiring leadership, creating a space where both customers and the team feel connected, motivated and part of something special. We’re looking for someone energetic, intuitive and results-driven, who knows how to turn strategy into action while keeping the magic alive on the shop floor. Sales & Customer Experience Create a warm, memorable and personalised experience for every customer who walks through the door. Lead the team to achieve and exceed sales targets while always protecting the quality of the customer experience. Analyse key KPIs such as sales, conversion, average basket and individual performance, turning insights into clear actions. Build genuine customer relationships and encourage loyalty through thoughtful, personal service.
Bring the Flabelus story, values and collections to life through every customer interaction. Organise schedules, shifts, holidays and daily priorities to ensure the store runs smoothly. Store Operations Ensure the store is always beautifully presented, organised and aligned with Flabelus visual standards. Oversee stock management, replenishment and back-of-house organisation. Manage returns, exchanges and online orders, ensuring a seamless experience for the customer. Strategy & Collaboration Work closely with the Retail, Marketing and People teams to bring campaigns, launches and brand initiatives to life in store. Share valuable insights from customers, the team and store performance to help improve the business. Identify opportunities to enhance sales, operations and the overall customer experience. Act as a true ambassador of the Flabelus brand, connecting the store with the wider business and helping shape its growth. Previous experience in retail is appreciated, but not required. Are passionate about fashion and delivering outstanding customer experiences. Enjoy working in a dynamic, fast-paced environment. Speak fluent italian and other languages will be a plus. Be part of a fast-growing international fashion brand. Grow your career alongside an expanding business. Help create magical moments for customers every single day. We can't wait to meet you #