Cts Engineer
Pubblicato il 22-10-2026 - Sonoco in Campo di Ne
Position Summary: The Customer Technical Services (CTS) Engineer provides technical support to customers and manufacturing plants in the areas of seaming and capping technologies.
The role involves maintenance, troubleshooting, equipment overhauls, customer trials, line installation and validations and technical problem resolution.
The CTS Engineer works closely with customers, production teams and CTS colleagues to ensure optimal equipment performance, product quality and customer satisfaction while maintaining the highest safety standards.
Key Activities / Measurables: -Ensure strict compliance with Health, Safety and Environmental (HSE) requirements, machine safety regulations, and customer site safety procedures.
-Carry out maintenance, overhaul, refurbishment, setup and change-over activities on seamers, cappers and related equipment, both in the workshop and at customer sites.
-Perform customer visits for equipment installation support, line validation, process optimization and qualification trials.
-Conduct troubleshooting activities at customer sites, including fault diagnosis, root cause identification and implementation of corrective actions to minimize downtime.
-Evaluate seam and closure performance using approved inspection methods and equipment, including double seam analysis and closure integrity checks.
-Prepare equipment, spare parts, tooling and documentation required for customer visits, trials and service interventions.
-Collect product and process data during customer visits and prepare clear technical reports including findings, recommendations and follow-up actions.
-Provide technical support to customers and manufacturing sites regarding seaming, capping and related packaging processes.
-Support manufacturing plants and customers in the investigation and resolution of quality issues, customer complaints and process deviations through root cause analysis and implementation of corrective actions.
-Assist in the implementation of new products, downgauging projects, standardization initiatives and process improvement programs.
-Perform remote technical support activities, including analysis of seaming data and DSM (Double Seam Monitoring) systems.
-Maintain accurate service records, technical reports and activity tracking in the CTS reporting and time management systems.
-Develop and deliver basic operator and maintenance training on seaming and capping equipment when required.
-Generate unique competitive insights through direct, on-site observation of competitors.
Knowledge