[RWROM] - Stewarding Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8lj8w7

h3JOB SUMMARY /h3pTo ensure the efficient and economic operation of the Stewarding Department in support of all other operating Departments, supplying services as required to the entire operation, and overseeing the operating equipment inventory. /ph3KEY RESPONSIBILITIES /h3h3Administration /h3ulliOversees the preparation and update of individual departmental operations manuals. /liliConducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. /liliProvides the materials department with detailed product and purchase specifications for items used in the outlet. /li /ulh3Guest Satisfaction /h3ulliEnsures that all associates deliver the brand promise and provide exceptional guest service at all times. /liliEnsures that associates also provide excellent service to internal customers in other departments as appropriate. /liliHandles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. /liliMaintains positive guest and colleague interactions with good working relationships. /liliSpends time in the operation (during peak periods) to ensure that it is managed well by the respective Stewarding associates and functions to the fullest expectations. /li /ulh3Operations /h3ulliEnsures that minimum brand standards have been implemented. /liliEnsures that Food and Beverage Essentials are implemented. /liliWorks closely with other Food and Beverage Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. /liliEnsures that Stewarding associates work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams". /liliIs hands-on and present at all times in the operation, especially during busy periods. /liliEstablishes and strictly controls inventories and par stocks in the operation for all operating equipment, Food and Beverage, FFE items and to ensure that the outlet is adequately equipped. /liliConducts monthly inventory checks on all operating equipment and supplies. /liliControls the requisitioning, storage and careful use of all operating equipment and supplies. /liliConducts daily pre-shift briefings to associates on preparation, service and FB events.



/liliLiaises with the Food and Beverage Department and Culinary Department on daily operations and quality control. /liliEnsures that each outlet is supplied with clean and dry operating equipment. /liliEnsures that the food production areas are supplied with clean and dry kitchen utensils. /liliSupervises day and night cleaning contractors in kitchen and back-of-house food and beverage areas. /liliEnsures that back-of-house cleaning schedules and garbage runs are strictly adhered to and areas are cleaned according to established standards. /liliHas thorough understanding and knowledge of all Food and Beverage equipment needs and network with sister hotels and other hotels to borrow equipment as and when needed. /liliEnsures that the back-of-house areas are kept clean and organised. /li /ulh3Finance /h3ulliMaximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. /liliFocuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. /liliEnsures that breakages are administered so as to provide constant feedback to the operation as a tool to reduce breakages and losses. /liliStrictly adheres to the established operating expenses and ensures that all costs are controlled. /liliParticipates in the formulation of annual operating budget in determining projected operating expenses, operating equipment and FFE requirements in line with the compilation of the annual business plan. /liliAssists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. /li /ulh3Talent Culture /h3ulliOversees and assists in the recruitment and selection of all Stewarding associates.



Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates. /liliOversees the punctuality and appearance of all Stewarding associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards. /liliMaximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. /liliConducts annual Performance Development Discussions with associates and to support them in their professional development goals. /liliAssists in the development of Departmental Trainers through ongoing feedback and monthly meetings. /liliPlans and implements effective training programmes for associates in coordination with the Training Manager and Departmental Trainers. /liliOversees the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators. /liliEnsures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. /liliFeedbacks the results of the Associate Engagement Survey and ensures that the relevant changes are implemented. /li /ulh3Other Duties /h3ulliIs knowledgeable in statutory legislation in associate and industrial relations. /liliExercises responsible management and behaviour at all times and positively representing the hotel management team and Rosewood Hotels Resorts. /liliEnsures high standards of personal presentation and grooming. /liliMaintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations. /liliResponds to changes in the Food and Beverage function as dictated by the industry, company and hotel. /liliAttends training sessions and meetings as and when required. /liliCarries out any other reasonable duties and responsibilities as assigned. /liliIs a "brand ambassador" at all times and ensures brand integrity and clarity are always maintained. /liliModels the company's culture, vision, mission and core values at all times. /li /ulpWe offer a competitive salary ranging from EUR32,000 to EUR38,000 gross per year, depending on experience, expertise, and alignment with the requirements of the role. /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8lj8w7