Customer Experience Lead - End-To-End Satisfaction

22 ott - Padova
Schneider Electric

Schneider Electric is seeking a Manager, Customer Experience to lead journey mapping and drive improvements across the global Cooling business.
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You will coach teams to embed customer-centric thinking in every decision and manage escalations with speed and professionalism.
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You will monitor satisfaction across touchpoints, address root causes of detractors, and collaborate with Sales, Engineering, and Operations to elevate the customer experience.
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