OverviewIn this role you drive SAP ECS engagements, building and sustaining strong client relationships while ensuring high-quality service delivery.
You act as the client advocate within SAP, coordinating across services, product support, and partners to align on outcomes.
You lead transformation initiatives, especially toward S/4HANA and cloud adoption, while identifying upsell and value opportunities.
This position combines strategic account management with hands-on delivery oversight to scale ECS impact for the client and the business.
ResponsabilitàOwn and grow the client relationship for SAP ECS, serving as the client voice and escalation point
Lead end-to-end ECS engagement delivery, coordinating with SAP Services, Product Support, ECS Partners, and customer SI/Hosting partners
Maintain cross-functional alignment and proactively position new ECS offerings or upsell opportunities
Drive cloud transformation and S/4HANA adoption in line with the client's transformation strategy
Focus on sustainable account management, growth, utilization of ECS portfolio, and expanding ECS footprint
Plan and manage onboarding, transition, stabilization, operations, and off-boarding
Prepare strategic planning workshops and execute ECS Innovation agenda
Establish executive-level relationships with C-Executives and key stakeholders
Track business growth and upsell across the engagement lifecycle

Support pre-sales activities with field experience to craft sustainable engagements
Manage governance, reporting, risk, escalations, and contract administration
Coordinate ongoing activities like quarterly business reviews, capacity management, and DR tests
Organize customer visits and maintain customer satisfaction processes
Define and communicate project/service plans and ensure profitability and invoicing controls
Maintain knowledge of S2D readiness checks and related processes
Maintain and execute SOPs and WI references for delivery operations
Requisiti fondamentali5-7 years of SAP Basis domain experience
Customer-facing experience (2-3 years)
Knowledge of SAP products & services (RISE, S/4HANA, BTP, HANA Database, SaaS solutions)
Hands-on experience in upgrades, OS/DB migration, and cloud initiatives (preferred)
Strong communication skills in English
Proven ability to manage complex client engagements and coordinate multiple stakeholders
Experience in cloud transformation and ERP transformation projects (S/4HANA)
Project management understanding for premium partner-delivered accounts
Ability to drive upsell and commercial conversations with Sales teams
Willingness to spend significant time on sustainable account management and client intimacy
strong communication
stakeholder management
proactive problem-solving
SAP Basis
S/4HANA
RISE

Service Delivery Manager (Dpo)

Strategic Analyst

Ingegnere Di Processo

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Tornitore

Help Desk M/F