Product Support Manager, Harvesting
Pubblicato il 22-10-2026 - Agco in Palermo
OverviewIn this role you support AGCO's IDEAL combine line by delivering targeted service solutions and guiding the global harvesting field team.
You lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting.
You act as a gateway for technical queries, driving measurable improvements in product quality and service capability.
You will work within a global service organization to shape the support ecosystem and knowledge base, leveraging training and field experience to empower dealers and customers.
Retribuzione / Benefitsbonus scheme
flexible working time
remote work possibility
private health insurance
meal allowance
on-site canteen
ResponsabilitàHandle technical inquiries related to IDEAL combines including hydraulic and electronic functions
Lead root cause analyses and act as moderator for the service organization
Develop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech
Research,
investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools
Provide and maintain technical documentation and knowledge articles to support troubleshooting
Support product and quality improvements and dealer service capability
Participate in training and field visits to stay updated on technical support initiatives
Requisiti fondamentaliComprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic)
Ability to diagnose and resolve complex technical issues
Experience with repair actions and service operations processes
Understanding of parts management and dealer network dynamics
Excellent communication and collaboration with dealers, customers and cross-functional teams
Advanced PC skills and familiarity with diagnostic/reporting tools
Fluency in Italian and English
strong interpersonal communication
collaboration across departments
customer-oriented mindset
diagnostic and root cause analysis
electrical and hydraulic system knowledge
mechanical drive systems