Customer success manager - b2b partnerships
Pubblicato il 24-10-2026 - Finanz in Italia
PFinanz is a Milan-based fintech with a simple mission: make financial education accessible to everyone. Through our app and Academy we help people understand and manage their money. We bring this experience to banks and fintech partners in Italy and across international markets. /ph3The role /h3ulliYou will own the relationship with our B2B partners, from the first go-live onwards, and make sure every partnership grows. /liliIt is a hybrid role: half customer success, half sales. You will look after partners, analyse their results and find new opportunities to expand the collaboration. /liliYou will work closely with the founder and the B2B team, and meet partners at every level, from operational teams up to the C-suite. /li /ulh3Responsibilities /h3ulliLead partner go-lives from kick-off to launch, working with our product and tech teams. /liliTrack each partner's performance after launch (adoption, engagement, results) and turn the numbers into concrete improvement plans. /liliBe the main point of contact for partners: run meetings, present results, handle objections and negotiations with confidence.
/liliSpot and close upsell and expansion opportunities with existing partners. /liliBring partner feedback to the product team and, when there is room, take ownership of product initiatives. /liliTravel to meet partners in Italy and abroad. /li /ulh3Data, product and AI /h3ulliDefine and monitor the health metrics of each partnership. /liliUse data to support your proposals to partners and to the internal team. /liliUse AI tools every day to work faster: analysis, reporting, meeting preparation. /li /ulh3Requirements /h3ulliExcellent command of at least three of these languages: Italian, English, Spanish, French. /liliA natural sales instinct: you can lead a meeting, read the room and close. /liliSolid understanding of digital products. You do not need to be a product manager, but you learn fast and you speak product with confidence. /liliStrong presence and communication skills, comfortable in front of senior stakeholders. /liliStructured, autonomous and results-driven. /li /ulpDirect work with the founder and a real impact on the growth of the company. /p #J-18808-Ljbffr