Customer Fast Resolution Specialist
Pubblicato il 24-10-2026 - HITACHI ENERGY ITALY in Lodi
**Description** **The Opportunity** At Hitachi Energy, we operate according to the “Energize First” assumption, ensuring high voltage apparatus can return to service quickly and safely while enabling complete and accurate technical investigation. We are looking for a High Voltage Apparatus Technician (Customer Fast Resolution Specialist) to manage urgent on-site activities during warranty, erection, and commissioning phases. The role includes technical input, evidence collection, structured inspections, and direct contribution to root cause investigation. This position is key in securing fast, safe, and effective resolutions to apparatus failures, handling customers globally. **How You’ll Make an Impact**
- Manage urgent on-site interventions during warranty, erection, and commissioning activities
- Gather technical evidence and operational data to handle accurate root cause investigation
- Conduct inspections of high voltage apparatus in connection with customer quality teams
- Produce clear, structured reports detailing activities and preliminary failure assessments
- Review and investigate field documentation and failure events
- Prepare and maintain method statements,
safety documentation, and procedural materials
- Contribute to the creation of RCA documentation and recommendations
- Work with internal functions to improve product reliability and reduce recurrences **Your Background**
- Technical high school diploma or equivalent
- Minimum 5 years’ experience in high voltage systems (erection, commissioning, testing, inspection, or failure analysis)
- Knowledge of safety standards and HV operational requirements
- Certification in high voltage safety or HV apparatus maintenance
- Experience with HV apparatus manufacturers (preferred)
- Fluent in Italian and English
- Strong communication and customer interaction skills
- Availability for global travel on short notice **More about us** We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. Wide range of benefits: - Health insurance;
- Pension fund;
- Welfare;
- Lavoro da remoto;
- Flexible working hours;
- Lunch ticket or canteen.