Front Office Agent
Pubblicato il 24-10-2026 - Sheraton Milan San Siro in Milano
POSITION SUMMARY
The resource will be part of the Front Office department and will perform the following tasks:
Welcoming customers
Assigning rooms
Providing information or assistance to customers
Managing reservations
Receiving and handling customer complaints
Analyzing and identifying customer needs
Receiving and sorting phone calls
Filling out forms and documents
Contacting the various departments of the facility to meet customer needs
Managing payments and customer data in line with company policies
Managing guest complaints and needs
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
A fluent Knowledge of both Italian and English languages is required
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture,
talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.