Key Account Manager Consumer
Pubblicato il 24-10-2026 - Galderma in Milano
We are seeking a National Key Account Manager (KAM) for the pharmaceutical retailers and wholesalers of the Italian Market, reporting to Head of Sales Consumer, Italy. The KAM will drive growth and foster strategic partnerships within the perimeter of centralized offline customers. This role is ideal for a results-driven professional with strong commercial acumen and negotiation skills, and who is passionate about building lasting business relationships.
The person will have direct managerial responsibility for a Junior resource, providing day-to-day guidance, coaching and performance support
Mission and Key Responsibilities Strategic partnerships: development and roll-out of joint business plans with key accounts, focusing on sell-in and sell-out strategies
Negotiation and agreements: lead commercial negotiations, securing optimal and compliant terms while maintaining strong customer focus
Planning and forecasting: provide accurate sales forecasts and monitor performance of revenues and market share
Cross-functional collaboration: with Marketing, Field Sales, Finance, Supply Chain and Customer Service to ensure seamless execution of business strategies
What We Are Looking For Strategic & analytical thinking: analytical problem solving skills and ability to anticipate market trends and develop data-driven business strategies
Strong relationship management: excellent interpersonal skills to build and maintain high-impact partnerships
Negotiation & influencing skills: experience in securing win-win agreements with key stakeholders
Results-oriented approach:
a passion for exceeding targets and delivering measurable business growth
Implement Key Account & Client Management plans and processes to retain and strengthen client relationships.
Implement and execute high-quality customer service and issue resolution in order to retain current clients
Implement and execute Client engagement activities, including identifying client business requirements and preparing proposals and quotations
Contributes to the development and administration of all processes related to Key Account & Client Management programs and policies to retain and expand current customer relationships
Collaborate on industry-specific relationship management activities and enabling the orchestration of customer-facing roles
Differentiator Apply practical knowledge of job area typically obtained through advanced education and work experience
Works independently with general / moderate supervision
Recognized as an intermediate level contributor in the area of expertise
Impact contained to own work with limited impact on peers in the same area
Problems faced are difficult but not typically complex. Problems are typically solved through drawing from prior experiences, with analysis of the issue.
Strategic & analytical thinking:
analytical problem solving skills and ability to anticipate market trends and develop data-driven business strategies.
Strong relationship management: excellent interpersonal skills to build and maintain high-impact partnerships with Marketing, Field Sales, Finance, Supply Chain and Customer Service, while coordinating the Junior resource to ensure seamless execution of business strategies and key-account plans.
Negotiation & influencing skills: experience in securing win-win agreements with key stakeholders
Results-oriented approach: a passion for exceeding targets and delivering measurable business growth
Stakeholders Management: May influence others within the job area through explanation of facts, policies and practices
Support and interact primarily with colleagues of own function
Build relationships and understand customer and key stakeholders interests and concerns
Address task-related issues using existing solutions
Experience Level >5 years
Master's / Bachelor's Degree or equivalent experience/qualification
This position has an indicative Annual base salary range of 58.500 to 71.000 EUR per annum based on the requirements of the role.
In addition, the role is also eligible for incentive compensation and benefits commensurate with the role that apply: company car, healthcare plan, pension fund
Please note that the final compensation offered to the selected candidate will be determined based on individual qualifications, relevant experience, skills, and demonstrated capabilities, as well as internal equity considerations.