Global Cooling Service Pre-Sales Support

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Role

Provide global pre-sales and quotation support to Schneider Electric Front Offices for current and future Cooling Service opportunities. The role translates customer requirements into accurate, competitive, and executable service quotations by adapting standard service offers, scopes, costing models, and technical content to local and project-specific needs.

Act as the technical and commercial interface among Front Offices, Service and Cooling Lines of Business, R&D;, and manufacturing sites. The role also supports modernization and future Eco Fit opportunities by identifying installed cooling product configurations, reviewing product Bills of Materials, and defining the parts and scope required for upgrades.

Key Responsibility AreasGlobal Quotation & Front Office Support

- Support SE Front Offices worldwide in preparing quotations for standard and customized Cooling Service opportunities.
- Manage quotation requirements across Installation & Commissioning, lifecycle services, on-demand interventions, spare parts, and future Eco Care offers.
- Clarify customer requirements, assumptions, exclusions, deliverables and responsibilities before quotation release.
- Provide timely technical and commercial guidance, ensuring consistency between the proposed scope, costing logic and execution model.
- Coordinate inputs from local and regional Schneider Electric Service Operations, Tendering, Product Specialists, and other local entities for complex or non-standard opportunities.

Scope of Work & Service Solution Definition

- Select and adapt the appropriate standard Scope of Work for each opportunity, tailoring activities, deliverables, boundaries, assumptions and exclusions.
- Translate customer and site requirements into clear service packages that can be quoted, sold and executed.
- Support local and regional Schneider Electric Service Sales teams in defining the labor, travel, tools, consumables, spare parts, subcontracting, and other cost elements required for the proposed service scope.
- Contribute to risk reviews for customized offers and highlight technical or commercial gaps requiring validation or approval.
- Maintain alignment between quotation documents, cost and price sheets, and the final customer proposal.

Cooling Product Selection & Modernization Support

- Identify and select the relevant cooling product or unit configuration to support service quotations and modernization opportunities.
- Provide technical support for the selection of replacement solutions for installed cooling units.
- Review and interpret product Bills of Materials, technical documentation, drawings and product configurations.
- Collaborate with R&D;, Sustaining Engineering, and manufacturing sites to identify the appropriate product and related specifications for modernization projects.
- Support the definition of future Eco Fit solutions by translating installed-base needs into a structured technical proposal.
- Escalate product compatibility, obsolescence, validation, or certification topics to the appropriate technical owners.

Costing, Pricing & Quotation Tools

- Use the available Cooling Service quotation tools and databases to build reliable cost and price estimates.
- Create, adapt and maintain Excel-based cost and price sheets for ad hoc service offers.
- Apply the appropriate costing assumptions, margins and commercial rules in coordination with the relevant business and Front Office stakeholders.
- Check quotation completeness and data consistency, including quantities, labor assumptions, logistics,



spare parts and service scope.
- Contribute to the development, standardization, and automation of service pricing and calculation tools by providing practical feedback from actual quotations.
- Support the development of reusable quotation models, standard work packages and calculation templates for current and future offers.

Offer Development & Continuous Improvement

- Capture recurring Front Office needs, quotation gaps and execution feedback to improve standard Cooling Service offers and tools.
- Contribute to the readiness and deployment of future Cooling Service offers, including Eco Care and Eco Fit.
- Document quotation methods, assumptions and lessons learned, and share best practices across regions.
- Help improve quotation lead time, accuracy, scalability and consistency across the global Cooling Service business.
- Support training and knowledge transfer for Front Office, Tendering and Service teams on quotation tools, offer content and modernization logic.

Cross-Functional Collaboration

- Collaborate with Service Cooling Business Developers, Service Cooling Solution Architects, and Cooling Service Pre-Sales Support teams.
- Partner with Schneider Electric Front Offices, Service Sales, Tendering, Service Operations, Strategic Account Executives, Service Account Managers, Service Lines of Business, and Offer Management teams.
- Collaborate with Cooling Line of Business functions, including R&D;, Sustaining Engineering, Product Management and manufacturing sites.
- Engage with Supply Chain, Procurement and Finance when quotations require updated parts costs, logistics assumptions or specific pricing inputs.
- Ensure clear ownership, traceability of assumptions and effective handover from pre-sales to order execution.

Required Experience & Competencies

- Bachelor's or Master's degree in Mechanical, Electrical, Electronic, Energy, or HVAC Engineering, or equivalent technical experience.
- Relevant experience in cooling, HVAC, refrigeration or thermal management; knowledge of Data Center cooling applications is an advantage.
- Good understanding of cooling products and systems; knowledge of chillers, CDUs, InRoom, InRow, or related solutions is preferred.
- Ability to read and interpret Bills of Materials, technical documentation, product configurations and spare-parts information.
- Strong technical and commercial mindset, with the ability to translate requirements into a service scope that can be accurately quoted and effectively executed.
- Strong Microsoft Office skills, particularly Excel, including the ability to adapt structured cost and price calculation sheets.
- Accuracy, analytical capability and attention to detail in costing, pricing and quotation preparation.
- Strong communication and collaboration skills, with the ability to work across functions, factories, regions and cultures.
- Fluent English; any additional language is an advantage.
- Previous experience in Service, after-sales, field service, tendering or service quotation is a strong plus.

Leadership Profile

- Customer- and Front Office-oriented, with a practical problem-solving mindset.




- Able to combine technical depth, commercial awareness and execution focus.
- Structured and detail-oriented, with clear ownership of actions, assumptions and deliverables.
- Proactive in identifying quotation risks, missing inputs and opportunities for standardization.
- Comfortable operating in a global matrix organization and managing multiple priorities.
- Committed to continuous improvement, knowledge sharing and scalable ways of working.

Key Linkages (Internal & External Networks)Internal Stakeholders

- Service Cooling Business Development Director and Global Cooling Service team.
- Schneider Electric Front Offices, Service Sales, Tendering, Service Operations and Field Services teams worldwide.
- Cooling and Service Lines of Business, including Offer Management, Product Management, R&D; and Sustaining Engineering.
- Cooling manufacturing sites, Supply Chain, Procurement and Finance stakeholders.
- Eco Care and Eco Fit offer development teams and quotation-tool owners.

External Stakeholders

- Customers, consultants, contractors and partners involved in Cooling Service opportunities.
- Suppliers and subcontractors supporting parts, specialized activities or customized service scopes, when required.

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+9% organic growth
150 000+ employees in 100+ countries

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