Waiter/Waitress
Pubblicato il 24-10-2026 - Soho House in Roma
Job Purpose
As a Waiter/Waitress with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.
Key Accountabilities
- To greet members as they settle down at their table and introduce them to menus.
- To ensure tables are set up before seating members and offering them water or drinks. Water is topped up throughout their stay.
- To take members’ orders using the and deliver them to the kitchen staff for preparation.
- To confirm food items, match the orders and deliver them to the correct table.
- To correctly open bottles of wine or champagne and pour for members, ensuring glasses are topped up throughout their stay.
- To provide service and accountability for designated section.
- To check with members if they have any allergy or dietary requirements.
- To possess a strong understanding of the food and drink menu in order to make recommendations on pairings and any other specific member requests.
- To engage with member, check if they are satisfied with their visit, including food and drink and if they need anything else.
- To log and recall member preferences and accommodate special requests where possible to create a positive outcome that will result in a memorable member experience.
- To perform opening and closing procedures including but not limited to the set up and break down of stations.
- To maintain a spotless and pristine working environment.
- To provide members with the bill and processing payment.
- To attend regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.
- To support with running food from the kitchen and drinks for the bar to the tables when needed.
- To wipe down tables after members have left resetting the restaurant and club space.
- To resolve or upscale member complaints, handling all member interactions with the highest level of hospitality and professionalism.
- To act in all matters related to safety, security, satisfaction and wellbeing of employees and members.
- To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.
Requirements
- Passion for Food, drink and hospitality
- Strong attention to details
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to handle feedback to achieve member satisfaction
- Ability to multitask and work in a fast-paced environment
- Ability to understand and follow written and verbal instructions
Physical Requirements
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Benefits
- RAL: € 23.739,00
- Staff Canteen
- Soho Friends Membership
- Monthly Staff Screenings & Staff Gym Classes
- 50% Discount on Cowshed Spa
- 50% F&B; Discount
- Global Benefits: Any Bedroom, Any House, $100 per night
- 50% Discount Public Restaurants
- Birthday Gift: 1 day OFF+Voucher
- House Hero and Introduce a Star Program
- Corporate Benefits (access discounts platform)
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