Solutions Engineer
Pubblicato il 24-10-2026 - Criticalcase in Italia
Overview
As a Solutions Engineer, you will sit at the heart of our technical presales and customer success teams, specializing in content delivery network (CDN) architectures and edge services. You will act as a technical bridge between our enterprise clients and internal engineering teams, helping design, configure, and troubleshoot high-performance content delivery and web acceleration workflows. Collaborating closely with senior CDN engineers and sales teams, this role offers a dedicated path to master enterprise-grade web performance, caching strategies, and global edge security.
Tasks
- Assist in designing, configuring, and optimizing CDN delivery properties, caching
rules, and origin shield architectures for high-traffic web platforms.
- Support senior team members in configuring and managing edge security products
available on the CDN platform, including Web Application Firewalls (WAF), rate limiting, and DDoS mitigation rules.
- Help troubleshoot complex content delivery issues, latency bottlenecks, cache-hit
ratio (CHR) optimizations, and security block logs.
- Help evaluate, test, and integrate multi-CDN strategies and edge computing services
to ensure maximum performance, availability, and protection.
- Collaborate with interdisciplinary technology departments to support customer
onboarding and proof-of-concept (PoC) setups involving edge technologies and security configurations.
Required Skills:
- 2 year of experience in a “customer-facing” or technical support environment within
the web/cloud industry.
- 2+ years of professional technology experience with a strong foundational focus
on web technologies, HTTP protocols, DNS, and caching mechanisms.
- Solid theoretical knowledge of CDN concepts (e.g., edge
caching, TTLs, SSL/TLS termination, request routing).
- Good understanding of web security principles (e.g., common vulnerabilities like
OWASP Top 10, basic WAF concepts, TLS/SSL encryption, and DDoS mitigation).
- Good understanding of Zero Trust principles (e.g., least privilege access, identity-
aware proxies, and verifying device trust before granting network or application access).
- Good understanding and working knowledge of web page development (HTML,
CSS, JavaScript, asset loading lifecycle) and mobile application architectures (how mobile clients consume APIs and static assets).
- Good understanding of multi-cloud or web infrastructure (AWS, Azure, Nginx, Varnish,
or general SaaS platforms).
- Detail-oriented, eager to learn complex web performance metrics quickly, well-
organized, and comfortable troubleshooting technical issues.
- Strong communication skills to interact effectively with engineering colleagues and
technical clients.
- Strong Italian and English-speaking skills.
Education
- Bachelor’s or Master’s degree in Computer Science, Telecommunications
Engineering, or a related technical field.
Experience
- 2-5 years of overall technical experience in IT infrastructure, web engineering, or
technical support roles (with a strong passion for web performance, content delivery networks, and edge security). Contratto di lavoro: Tempo completo
Retribuzione: €35.000,00 - €40.000,00 all'anno
Sede di lavoro: Da remoto