Customer Services Administrator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8m3zbe

In Norbrook we pride ourselves in being one of the top companies in Northern Ireland and one of the top veterinary pharmaceutical companies globally. We develop & manufacture veterinary medicines, supplying products to 120 countries globally. With a strong portfolio of existing products and significant investment in R&D; to launch new products annually, we have opportunities for individuals to join us and develop their career in a global company.

Our business strategy is supported by our Values – Customer Value, One Team, Results Driven, Excellence, Innovation, and Quality – and we support our employees to live the behaviours that creates our culture. Our on-going success is based on the expertise, knowledge and innovation of our employees. If you are interested in joining our team here at Norbrook and supporting our vision, then apply for this role.

This is a brand new opportunity to join our growing Italy operations, based in Milan.

Customer Services Administrator - Milan, Italy

Take ownership of the end-to-end order-to-cash process for Norbrook’s Italian customers, delivering accurate order execution, reliable product availability, on-time customer deliveries and effective payment collection.

Working closely with the Country Manager, third-party logistics providers and internal teams, the role contributes to customer satisfaction, operational efficiency, commercial performance and the achievement of affiliate business objectives.

Main Tasks and Responsibilities

- Act as the day-to-day contact for assigned Italian customers, providing a professional and responsive customer service experience.
- Receive, process and monitor customer orders from receipt through to delivery, ensuring accuracy and on-time fulfilment.
- Manage day-to-day logistics coordination with 3PL partners to ensure efficient order fulfilment, stock availability and on-time customer deliveries.
- Monitor order progress and proactively resolve customer queries, delivery issues and service-related concerns.




- Prepare and process customer invoices and support the collection of outstanding payments.
- Maintain and administer customer price lists, discounts and rebate agreements.
- Support the Country Manager in implementing commercial initiatives, customer communications and sales administration activities.
- Assist with stock management processes and ensure customer requirements are communicated effectively to relevant stakeholders.
- Support marketing activities by coordinating the shipment of promotional materials and assisting with congresses, events and campaigns
- Provide administrative support for website content updates and other marketing-related activities as required.
- Maintain accurate records, reports and customer data using company systems and Microsoft Office applications.
- Build effective working relationships with internal departments and external partners to ensure the highest standards of customer service are achieved.

Essential Criteria

- Previous experience in a customer service, sales support, administration or commercial support role.
- Experience processing customer orders and managing customer enquiries.
- Strong administrative skills with excellent attention to detail.
- Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook.
- Excellent verbal and written communication skills.
- Strong organisational and time management skills.
- Ability to prioritise competing demands and work independently in a small affiliate environment.
- Customer-focused with strong problem-solving skills.
- Good written and spoken English with the ability to communicate effectively with colleagues and stakeholders in an international business environment.

Desirable Criteria

- Diploma di Istruzione Secondaria Superiore, degree or equivalent qualification in Business Administration or a related field.
- Experience working with ERP or CRM systems.
- Experience managing customer pricing, invoicing or payment collection.
- Experience liaising with third-party logistics providers.
- Experience supporting commercial or marketing activities.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8m3zbe