Front Office Supervisor
Pubblicato il 24-10-2026 - The Social Hub in Firenze
As Front Office Supervisor, you're the heartbeat of our front desk and the go-to person for both guests and your team. In this role, you'll guide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support. You'll bring people together across departments and help create moments guests remember. And while doing this, you'll grow too: This is a place where your leadership and hospitality skills can really take off.
IT-Florence
Your Mission, Should You Choose to Accept It
You're the heartbeat of our front desk and the go-to person for both guests and your team.
In Case You Don't Know Who We Are
TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces.
What You'll Do
Lead daily front desk operations and guide the team during your shift
Coach, support, and motivate Front Office Hosts in the moment
Welcome guests, handle requests, and turn small moments into great stays
Coordinate with Housekeeping, F&B;, and other teams to keep things smooth
Manage bookings, room availability, payments, and other admin tasks
Spot chances to upsell rooms, local experiences, and TSH outlets
Share guest feedback and ideas to elevate our service
Help onboard new team members and create a fun, supportive vibe
What You'll Have
You have 1-3 years of experience as a front office supervisor or a similar hospitality role
You know the ins and outs of hospitality and are ready to take it to the next level.
You bring confidence, warmth, and strong people skills
You're quick on your feet and great at solving problems in the moment
You bring a calm, steady presence during busy moments
You enjoy guiding others and lifting your team
You're comfortable with modern hotel systems and curious to learn new tools
You're fluent in English and Italian; more languages are a big plus
What We Offer
The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future
The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
The chance to learn and grow in your role with the potential for future growth
Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family
A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn't depend on who negotiates best.
Starting salary: 25,158.56€ gross per year