Customer Service Officer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8m6cso

This role requires fluency in : Serbian, Italian and English

Make an impact on customer success across Europe :
We're looking for a Customer Service Officer to support key customers across the Adriatic region. You'll combine customer relationship management, account analysis, and problem-solving to drive customer satisfaction and operational excellence.

What you'll do

Manage customer inquiries, account issues, and service requests

Perform account analysis and identify improvement opportunities

Lead reconciliations, audits, reporting, and payment-related activities

Partner with Sales, Finance, Operations, and Customer Service teams

Support customer onboarding and continuous improvement initiatives

Act as a trusted advisor and advocate for your customers

What we're looking for

Bachelor's degree in Business, Economics, or related field

1-3 years' experience in a customer-facing role

Strong analytical skills and KPI-driven mindset

Experience with SAP, Salesforce, Excel, Power BI, and reporting tools

Fluent Serbian, Italian and English

Join a global business where you'll work with international customers, develop your analytical expertise, and play a key role in delivering exceptional customer experiences.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8m6cso