Customer Success Onboarding Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8m7bd5

Description

At AlfaDocs , we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration.

We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive.

As an Onboarding Specialist , you'll help healthcare professionals successfully adopt AlfaDocs and transform the way they manage their practice.
You will:

- Guide customers through the onboarding journey, from kickoff to successful adoption.

- Understand each practice's workflows and recommend best practices to improve productivity and profitability.

- Deliver engaging training sessions for doctors, secretaries, and practice managers.

- Manage onboarding projects, coordinating milestones, timelines, and stakeholders.

- Set clear expectations, proactively identify risks, and remove adoption blockers.

- Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.

- Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.

- Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.

Requirements

- 1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.

- Excellent communication, presentation,



and active listening skills.

- Strong stakeholder management and conflict resolution skills.

- Ability to manage multiple projects while staying organized and focused on priorities.

- Customer-centric mindset with strong problem-solving abilities.

- Ability to influence customers through a consultative approach and build long-term trust.

- Ownership, resilience, and a proactive attitude.

- Passion for technology and digital transformation.

- Experience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar).

- Native Italian and fluent English (C1).

- Based near Munich or Milan, or willing to relocate.

Administrative Info:

- Contract : indefinite term contract

- Salary : 30K + 15% bonus (OTE)

- Location: Milan , Italy (Via Eritrea n. (Palazzo Tecniche Nuove) / AlfaDocs GmbH Balanstraße 73, 81541 Monaco di Baviera

- Office Model: Hybrid Mode 3 days in the office, 2 days remote

- Working hours : Monday - Friday | 09:00 - 18:00 | 1-hour lunch break

- Equipment : laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.

- Trial Period : 60 working days

- Start Date : Starting October 2026

Benefits

- Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.

- Premio for paid English or German language courses.

- Training courses, books, workshops, and team-building activities for personal and professional growth.

- Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed.

- Regular company reunions (yearly meetups, Christmas dinner)

- Snacks and fruit always available in the office, along with good beer at the end of the week.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8m7bd5