25 ott - Italia
Phipps Cameron Recruitment
Chief Operating Officer (COO)
Location: Rome, Italy – On-site
Compensation: €100,000–€120,000 gross annual salary + premio
The Opportunity
We are supporting a leading independent insurance brokerage and risk management group in the search for a Chief Operating Officer (COO) to support its next phase of growth and organisational development.
The Group provides insurance brokerage, risk advisory and risk management services to corporate and institutional clients across multiple industries. Its growth strategy combines organic expansion with acquisitions, creating the need for a stronger, more integrated and scalable operating model.
The COO will play a pivotal role in translating the Group's strategic ambitions into operational performance, ensuring that processes, organisational structures and management systems evolve in line with the business.
Working closely with the CEO and the wider leadership team, the successful candidate will drive operational excellence, harmonise processes across the Group and lead the integration of newly acquired businesses, while preserving the specialist expertise and client relationships that underpin the organisation's success.
This is a senior leadership opportunity for a pragmatic, results-oriented executive who can combine strategic vision with hands‑on execution in a growing, multi-entity environment.
Key Responsibilities
1. Group Operations & Operational Excellence
- Oversee the Group's operating model, ensuring effective coordination across business units, functions and geographical locations.
- Review and optimise operational processes,
workflows and organisational structures to improve efficiency, service quality and scalability.
- Establish common operating standards, procedures and performance benchmarks across the Group.
- Identify opportunities to simplify processes, reduce operational complexity and improve productivity.
- Ensure that operational capabilities evolve in line with business growth, client requirements and strategic priorities.
2. Post-Acquisition Integration
- Lead the operational integration of newly acquired businesses, defining integration plans, priorities, milestones and accountability.
- Harmonise processes, systems, reporting structures and operating procedures across acquired entities.
- Work closely with local management teams to ensure effective integration while maintaining business continuity and client service standards.
- Identify synergies, operational efficiencies and opportunities for collaboration across the Group.
- Monitor integration progress, proactively address execution risks and ensure the realisation of expected benefits.
3. Process Management & Performance Monitoring
- Define and implement operational KPIs to monitor efficiency, productivity, service delivery and business performance.
- Establish consistent management reporting and performance review processes across the organisation.
- Use operational data to identify bottlenecks, address performance gaps and support evidence-based decision-making.
- Promote a culture of accountability, continuous improvement and execution discipline.
- Ensure that operational processes support sustainable growth and a consistently high standard of client service.
4. Organisational Development & Leadership
- Work with the CEO and senior management team to evolve the Group's organisational structure in line with its growth strategy.
- Clarify roles, responsibilities and decision‑making processes across central functions and operating entities.
- Strengthen collaboration between business units and central teams, encouraging knowledge sharing and the adoption of best practices.
- Support the development of management capabilities and leadership effectiveness throughout the organisation.
- Drive change management initiatives, ensuring stakeholder alignment and effective implementation.
5. Technology, Systems & Operational Infrastructure
- Oversee the evolution of operational processes and supporting systems to enable greater efficiency, transparency and scalability.
- Collaborate with IT leadership to identify opportunities for automation, digitalisation and process standardisation.
- Support the integration of systems and operational platforms following acquisitions.
- Ensure that technology investments address business needs and deliver measurable operational benefits.
- Promote effective use of managemen
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