24 ott - Aprilia
Sonoco
Position summarythe customer technical services (cts) engineer provides technical support to customers and manufacturing plants in the areas of seaming and capping technologies. the role involves maintenance, troubleshooting, equipment overhauls, customer trials, line installation and validations, and technical problem resolution. the cts engineer works closely with customers, production teams and cts colleagues to ensure optimal equipment performance, product quality and customer satisfaction while maintaining the highest safety standards.key activitiesensure strict compliance with health, safety and environmental (hse) requirements, machine safety regulations and customer site safety procedures.carry out maintenance, overhaul, refurbishment, setup and change-over activities on seamers, cappers and related equipment both in the workshop and at customer sites.perform customer visits for equipment installation, support, line validation, process optimisation and qualification trials.conduct troubleshooting activities at customer sites, including fault diagnosis, root-cause identification and implementation of corrective actions to minimise downtime.evaluate seam and closure performance using approved inspection methods and equipment, including double-seam analysis and closure-integrity checks.prepare equipment spare parts, tooling and documentation required for customer visits, trials and service interventions.collect product and process data during customer visits and prepare clear technical reports with findings, recommendations and follow-up actions.provide technical support to customers and manufacturing sites regarding seaming, capping and related packaging processes.support manufacturing plants and customers in the investigation and resolution of quality issues,
customer complaints and process deviations through root-cause analysis and corrective actions.assist in the implementation of new products, downgrading projects, standardisation initiatives and process-improvement programmes.perform remote technical support activities, including analysis of seaming data and dsm (double seam monitoring) systems.maintain accurate service records, technical reports and activity tracking in the cts reporting and time-management systems.develop and deliver basic operator and maintenance training on seaming and capping equipment when required.generate competitive insights through direct on-site observation of competitors.knowledge & skills requiredstrong mechanical aptitude and troubleshooting skills.knowledge of seaming and capping equipment.ability to read technical drawings and mechanical documentation.strong autonomy, flexibility and willingness to work variable hours.good analytical and problem-solving skills with a structured approach to troubleshooting.strong interpersonal and communication skills with a customer-oriented mindset.ability to prepare, maintain and update technical documentation and service reports.proficiency in microsoft excel, word and outlook.basic english communication skills (written and spoken).valid driving licence and willingness to travel extensively.desirable: experience with double-seam inspection and evaluation, experience using tmi software, experience with sterilisation processes and food-canning operations, basic understanding of machine controls and automation systems, experience within the metal-packaging industry.education requiredtechnical degree in mechanical engineering, electromechanical engineering, industrial maintenance or related technical discipline, or equivalent combination of education and relevant experience.
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