24 ott - Minerbio
Hiab
Mission join the product support team and act as a crucial bridge between production lines and end users, providing expert technical assistance for hiab crane solutions.key responsibilitiesreceive, track and resolve technical claims, tickets and inquiries related to loader, heavy and super-heavy cranes, parts and accessories.provide on-site field support, perform technical audits and conduct investigations within your area of expertise.establish detailed problem reports, facilitate cross-functional root-cause analyses and manage the product life cycle (plc) support process.act as a communication bridge ensuring efficient feedback loops between customers, r&d;, quality assurance and regional management.participate in new product development (npd) projects as a subject-matter expert and recommend process or product modifications.plan and execute technical training,
capture ongoing training needs and help distribute service letters and product recalls.what we are looking foracademic degree in engineering or equivalent technical education with experience in technical service, workshop or design of load-handling equipment.strong fact-based problem-solving skills and hands-on experience with customer-support it systems, ticketing processes and technical diagnostics.fluent in english (c1); proficiency in spanish or italian is a strong advantage.valid driver's licences for passenger cars and trucks and a crane operator licence.customer-focused, highly communicative team player willing to travel up to 60-80 days per year.what we offerpermanent contract under the ccnl metalmeccanico-industria.gross annual salary (ral) €45 000-€55 000, based on experience.opportunities for professional growth, flexible work environment, employee well-being support and inclusive work culture.dynamic environment that values flexibility and personal development.
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