Guest Services Executive - Concierge

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8mcxm6

pJumeirah Capri Palace is hiring through Hosco in Anacapri.WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason2027ofJumeirahCapriPalace. /ph3Main duties and responsibilities are: /h3ulliGreetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries. /liliHandleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments. /liliMaintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations. /liliPrepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice. /liliAssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers. /liliEnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols. /liliSupporttheteaminmanagingreservations,confirmations,andguestcorrespondence.



/liliHandleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues. /liliPromotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue. /li /ulh3Ideal candidate for this position will have the following experience and qualifications: /h3ulliAminimumof1yearcustomerserviceexperience /liliBachelor’sdegreeinHospitalityManagement,orarelatedfield. /liliGoodknowledgeofPMSSystemsExcellentwrittenandverbalcommunicationskillsFlexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment. /li /ulpPlease see the full vacancy for the benefits offered by Jumeirah Capri Palace. /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8mcxm6