Sr. Data Center Technician

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h3ADVANCE YOUR CAREER. ADVANCE THE WORLD. /h3pAt AMD, we believetechnology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMDis shapingthefuture. /ppWhetheryou’redesigning next-gen processors, enabling AI breakthroughs, orbringing leading edge products to market, every role at AMD contributes to something bigger— technologythat moves the world forward.Join us and, together, we’ll advance your career. /ph3WHAT YOU DO AT AMD CHANGES EVERYTHING /h3pAt AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. /ph3THE ROLE: /h3pAMD's Field Services team is seeking a Datacenter Technician to support customers and AMD teams as they deploy, operate, and maintain server infrastructure in a data center environment. In this hands‑on, customer-facing role, you will troubleshoot hardware and system issues, support new rack deployments and sustaining operations, and contribute to the team's technical knowledge library through knowledge‑base articles and standard operating procedures. You will work closely with customer engineering teams, AMD technical specialists, and regional and global services leadership to deliver reliable, high-quality support. /ph3THE PERSON: /h3pYou combine strong server hardware knowledge with close attention to detail and a practical, challenge-driven approach to troubleshooting. You take ownership of issues, communicate clearly with customers and internal teams, and work effectively both independently and as part of a geographically dispersed organization.



You are comfortable in a physical data center environment and can adapt your schedule when customer delivery requires flexibility. /ph3KEY RESPONSIBILITIES: /h3ulliProvide on-site technical support in a data center environment. /liliSupport break-fix activities for new rack deployments and incident management for sustaining operations. /liliPerform customer-directed data center activities, including replacing or configuring network devices and servers, power cycling equipment, patch management, and cabling. /liliParticipate in root-cause and failure analysis activities as directed by the customer engineering team. /liliProvide logistical support for asset management, data center floor-plan audits, and related operational activities. /liliAssist senior technicians or local AMD Services leadership with periodic reports aligned to customer specifications. /liliProvide technical assistance to senior members of the local AMD technical team and guidance to more junior team members. /liliProvide timely, detailed updates to AMD management on service issues that may affect customer service-level agreements. /liliWork closely with local, regional, and global AMD Services leadership when responding to customer communications and escalations. /liliRepresent AMD professionally in every customer interaction and contribute to knowledge‑base articles, standard operating procedures, and other reusable technical documentation. /liliWork flexible hours when needed to support customer delivery. /li /ulh3PREFERRED EXPERIENCE: /h3ulliStrong knowledge of server hardware, including an understanding of component-level and system-level failure modes. /liliExperience participating in root-cause analysis or failure-analysis investigations. /liliExperience designing or executing controlled experiments to identify root causes. /liliExperience using software and firmware tools from server original equipment manufacturers. /liliFamiliarity with Linux and Windows scripting.



/liliFamiliarity with deployment technologies such as Windows Deployment Services (WDS), Preboot Execution Environment (PXE), Dynamic Host Configuration Protocol (DHCP), and File Transfer Protocol (FTP). /liliWorking knowledge of Windows Server and Windows Preinstallation Environment (WinPE) administration. /liliWorking knowledge of Linux PXE services. /liliHigh attention to detail and accuracy when investigating technical issues. /liliAbility to work autonomously and collaboratively with geographically dispersed teams, customers, and vendors. /liliAbility to regularly lift and move server systems weighing up to 70 lb (approximately 32 kg), with reasonable accommodation where applicable. /li /ulh3ACADEMIC CREDENTIALS: /h3ulliA bachelor's degree in computer science, electrical engineering, telecommunications, or a related technical discipline is preferred; equivalent practical experience is also valued. /liliCompTIA A+ or an equivalent certification is preferred. /liliCompTIA Server+ or an equivalent certification is preferred. /liliMicrosoft technical certification, including MCP or MCSE, is desirable. /li /ulh3LOCATION: /h3pThis is an on-site position based in a data center environment. Flexible working hours may be needed to meet customer delivery requirements. /pp#LI-Onsite /ppBenefits offered are described: AMD benefits at a glance. /ppAMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. /ppAMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. /ppThis posting is for an existing vacancy. /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8md87k