Technical Support Specialist (SaaS | SQL)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8mducd

pTechnical Support Specialist (SaaS | SQL) based in Italy. /p pWe are looking for an experienced Technical Support Specialist to troubleshoot complex issues across databases, applications, and infrastructure in a live SaaS environment. In this remote role, you will support enterprise clients operating business-critical systems where reliability, performance, and data accuracy are essential. You will use your SQL expertise to investigate production issues, identify root causes, and help maintain stable, high-performing services. Working closely with technical client stakeholders and engineering teams, you will go beyond traditional customer support to solve challenging technical problems. You will gain hands-on exposure to Microsoft technologies, including Azure, SQL Server, .NET, and Angular. This opportunity is ideal for a proactive problem-solver who wants to deepen their technical expertise and grow toward senior support, DevOps, or engineering-focused roles. /p h3Accountabilities /h3 ul lipbTroubleshoot production issues: /b Investigate and resolve technical problems across database, application, and infrastructure layers in a live SaaS environment. /p /li lipbUse SQL for diagnostics: /b Write and execute SQL queries to investigate system behavior, identify data inconsistencies, troubleshoot incidents, and support root-cause analysis. /p /li lipbMaintain system performance: /b Identify performance bottlenecks, monitor production environments, and take proactive steps to prevent issues from escalating. /p /li lipbSupport enterprise clients: /b Communicate directly with technical client stakeholders to understand issues, explain findings, and coordinate troubleshooting activities. /p /li lipbCollaborate with engineering teams: /b Escalate complex cases, provide clear technical information, and work with engineers to investigate and resolve persistent or advanced issues. /p /li lipbMonitor and maintain production environments: /b Use monitoring, logging,



and diagnostic tools to identify potential problems and support the stability and reliability of business-critical systems. /p /li lipbImprove internal processes: /b Strengthen technical documentation, share troubleshooting knowledge, and contribute to more effective support workflows during quieter periods. /p /li lipbWork across a broad technology stack: /b Support systems involving Microsoft Azure, SQL Server, .NET, Angular, remote servers, and third-party integrations. /p /li lipbInvestigate integrations and related issues: /b Help troubleshoot systems involving single sign-on (SSO), payment platforms, reporting tools such as Power BI, and related technologies. /p /li /ul h3Requirements: /h3 ul lipbProfessional technical support experience: /b At least 3 years of experience in technical support within a SaaS or software environment is essential. /p /li lipbStrong SQL skills: /b Proven ability to write SQL queries, investigate production data, troubleshoot database issues, and work confidently with live systems. /p /li lipbProduction application support: /b Experience supporting web-based applications in production environments, ideally where availability and reliability are critical. /p /li lipbCross-layer troubleshooting: /b Ability to investigate technical issues across databases, applications, and networks, using a structured approach to identify root causes. /p /li lipbRemote server experience: /b Comfortable accessing and troubleshooting remote environments using Remote Desktop Protocol (RDP) and similar tools. /p /li lipbTechnical communication: /b Strong English communication skills and the ability to explain complex technical issues clearly to clients and internal teams.



/p /li lipbInitiative and ownership: /b A self-starter who takes responsibility for investigations, works independently, and proactively identifies opportunities to resolve or prevent problems. /p /li lipbPreferred qualifications: /b /p ul lipFrench and/or Spanish language skills. /p /li lipExperience with Microsoft technologies such as .NET, IIS, and Azure. /p /li lipExposure to Level 2 (L2) or Level 3 (L3) support and production support operations. /p /li lipFamiliarity with single sign-on protocols and technologies, including SAML and OAuth. /p /li lipExperience collaborating with distributed teams in a remote working environment. /p /li lipFamiliarity with tools such as Jira, SQL Profiler, monitoring and logging platforms, and reporting solutions such as Power BI. /p /li /ul /li /ul h3Benefits: /h3 ul lipbFully remote work: /b Work remotely from Poland while collaborating with clients and colleagues in a distributed environment. /p /li lipbHands-on technical experience: /b Gain direct exposure to production databases, live systems, and complex technical troubleshooting. /p /li lipbBroad technology exposure: /b Develop practical experience across Azure, SQL Server, .NET, Angular, and enterprise integrations. /p /li lipbCareer development opportunities: /b Build a strong technical foundation for progression into senior support, DevOps, or engineering-adjacent roles. /p /li lipbMeaningful problem-solving: /b Move beyond basic support tasks to investigate root causes, improve performance, and contribute to system reliability. /p /li lipbCross-functional collaboration: /b Work directly with technical client stakeholders and engineering teams on challenging, real-world issues. /p /li lipbAutonomy and ownership: /b Join a lean, collaborative team that values initiative, accountability, and practical contributions. /p /li lipbProcess improvement: /b Contribute to better documentation, monitoring practices, and internal support processes. /p /li /ul #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8mducd